Amplitube emits noise even after authorization

[Hecdog]

I've searched this topic and tried the recommendations and my aplitube 5 CS still emits noise every 5 seconds. I have reauthorized in the product manager and restored purchases is the Custom Shop app and still.

Running Logic Pro 10.7.9, rosetta mode, M1 mac running OSX 12.7.6 Monterrey

[Peter_IK]

Typically that happens when running a preset/setup that has an unpurchased item in the signal chain. Please reach out to IK Support via https://www.ikmultimedia.com/contact-support/sw and they will assist you directly to see why this is happening in your case.

[Hecdog]

Thanks Peter.

I sent them a message and they got back to me pretty fast.

They had me click on a filter button in amplitube that filters out any amps or presets I do not own. Once I clicked it, lots of presets in the drop down menu disappeared, including the one I was just using that emitted the noise. Once I selected a new preset, it went away.

Not sure why this isn't in any FAQ. Seems like a basic issue and I was not aware that this button existed. It defaults to showing you all presets, even ones that need purchasing in order to use.

Anyway, thank you.

[Peter_IK]

Sorry to hear that you would prefer to see this in a FAQ but note that the button is in the User Manual for future reference. If support gets a question enough, though, they'll typically put it in a FAQ.

[dmeffert]

Where is this filter button? I can't find it in the manual. Some presets have a warning icon next to them and then they will have locked gear. Some presets don't have this icon, but still contain locked gear. For example: 'Clean 57 dual mic.

I'm using Amplitube 5, not CS, if that makes a difference.