ARC 4 'No Device Connected'

[loyd1]

Just got mine. I plugged it in, it was recognized, needed a firmware update, which I did, then ran Analysis just fine. Saved the analysis, turned on the connect button, ran ARC 4.

'NO DEVICE DETECTED'

Rebooted, tried different USB ports, still the same problem. I do not understand how it recognized it just fine for firmware and measurement, but now suddenly can't it can't be found.

Any ideas appreciated, thanks.

[Danieljoseph11]

same thing just happened too me right after the update

[Peter_IK]

Sorry to hear you are having issues. While you wait for other users to chime in on this user-to-user forum I suggest you also reach out to IK Support via https://www.ikmultimedia.com/contact-support/hw for official and direct technical support if you have not done so already.