Custom Shop 1.8 not working with Amplitube 4.9

[iankinzel]

Whenever I try to acquire a new effect via Custom Shop, I get a dialog box telling me that Custom Shop is out of date. I've uninstalled Custom Shop and downloaded/installed the latest version of Custom Shop several times, but I keep getting the same dialog box. I cannot use Custom Shop at all.

(Windows 10)

[vincentlugo]

i'm getting the same issue what is going on???

[DarkStar]

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days.

[Peter_IK]

Make sure you also have the very latest version of AmpliTube from your IK User Area which is v4.9.1.

[iankinzel]

Make sure you also have the very latest version of AmpliTube from your IK User Area which is v4.9.1.

How do I update? Do I have to totally uninstall the older version first and then install 4.9.1?

[garfy]

No need to uninstall iankinzel, it will automatically install over the top of the previous version.

[iankinzel]

I installed 4.9.1 and then installed Custom Shop 1.8 again. Still "out of date."

[Peter_IK]

I installed 4.9.1 and then installed Custom Shop 1.8 again. Still "out of date."

In that case, I'd suggest seeking official support is the best route via http://www.ikmultimedia.com/contact-support

[satomlinson]

did it me last night on my very first install. I just hit the download prompt then quickly hit the help button I got into the store and stayed in.

[iankinzel]

did it me last night on my very first install. I just hit the download prompt then quickly hit the help button I got into the store and stayed in.

"then quickly hit the help button I got into the store and stayed in" - I don't quite follow. So I hit the help button in Custom Shop...now what?

[satomlinson]

kind of hard to explain I did it out of frustration I guess

I just open up custom shop and started mashing on the help button for some reason I accessed the store and have had no issues since.

I was just trying to beat the dialog pop up of wrong version appearing on the screen

[armonshakur@yahoo.com]

Whenever I try to acquire a new effect via Custom Shop, I get a dialog box telling me that Custom Shop is out of date. I've uninstalled Custom Shop and downloaded/installed the latest version of Custom Shop several times, but I keep getting the same dialog box. I cannot use Custom Shop at all.

(Windows 10)

Same exact thing on my end bro and i'm still running Windows 8.1 so it's not on the Windows end/fault surprisingly lol smh.. That's something going on with IK multimedia's end whether or not if they want to acknowledge, and or admit that fact!!

I, we/others can use, get into the "Custom Shop, BUT, what you can't do..<<<SCRATCH THAT!!

>>>> WAIT!!>>News flash.. This may be the fixer as simple as it is lol.. MAKE SURE YOU'RE SIGN INTO YOUR ACCOUNT DIRECTLY FROM CUSTOM SHOP APP.

Once i did that i was able gain access to every terminal. The only time it showed that the current software version needs to be updated message is when i tried to click on the (side bar) thumb nail of the Vst i wanted to review..

>>But after i logged directly into my account i was able to access the "T-Racks 5" family of plugins which it was not allowing me to do prior.. Or maybe it did, was, i wasn't signed directly in CS login tho initially.. Even before i deleted CS from my computer and re-downloaded smh lol. Moving to fast!!

But i was able to engage the purchase direct from the app feature so.. You should be good if you (Login directly thru CS app) bro!! Glad i figured that simplistic, basic crap out.. It's always the little things like login into your account from the app that will have you baffled as to why something isn't working, well duh..

I presume that that may be a "new" feature recently added to the update for security reasons, and i'm not sure if IK is even aware of it..

Or it could just be our dumbness, naivety not realizing that we have to sign in first before we can buy anything directly from the app.. Makes sense now looking back in retrospect lmao!! I don't even think there's a problem, just a mere oversight smh

But make sure your logged in bro, you should be able to do in app purchases at that point.. It's easy to FORGET to sign/login bkz it's an app directly on your hard drive/PC, so we tend to think we can open anything up freely and gain access to what we want being that it's on our PC ahah!!