iRigkeys Control Surface Plug-in MacOs Catalina 10.15.2

[Morganrgp1]

I have a iRig keys 25 and trying to use with logic pro x. I downloaded the firmware and after tried to download the Control Surface plug-in but when i do it says: "This package is incompatible with this version of macOS.The package is trying to install content to the system volume. Contact the software manufacturer for assistance." I have OS (10.15.2) which says its compatible with The Firmware Updater requires OS X 10.7 / Windows 7 or later.

Please help really trying to get started!

Released date 1-19-2018
Rig Keys IO Control Surface Plugin 1.0
iRigKeysIO_ControlSurfacePlugin.pkg.zip


iRig Keys I/O is compatible with music
production software from Apple, including Logic Pro X and GarageBand.

After installing the appropriate Control Surface plug-in for your Mac, you will easily be able to control Logic Pro X or GarageBand directly from your iRig Keys I/O.

Download the iRig Keys I/O Control Surface Plug-in for Logic from "My Products" section of your User Area (you must first register your iRig Keys I/O product). http://www.ikmultimedia.com/userarea

[titto nois]

hello, i use irigkeys 25, and suddenly my macbook catalina 10.15.2 stopped recognizing.
already installed and uninstalled and no use, the firmware updater does not recognize it and when I try to install the Control Surface plug-in but when i do it says: "This package is incompatible with this version of macOS.The package is trying to install content to the system volume. Contact the software manufacturer for assistance. "
please help me, because I can't use the product.

thanks

[Peter_IK]

Please contact IK Support directly via http://www.ikmultimedia.com/contact-support and they will be able to assist you. Thanks!

[Morganrgp1]

yes, i did. no help there.

[Peter_IK]

yes, i did. no help there.

They are able to help, if the information/suggestions they make do not help you please reply to your ticket.

[Ryan_IK]

The iRig Keys I/O Control Surface plug-in has been updated for macOS 10.15 use. Grab your download from your User Area -> My Products section of your IK Multimedia account when you can.

https://www.ikmultimedia.com/userarea/my-products/

[Peter_IK]

Hi, note that you will now find an update to iRig Keys IO Control Surface Plugin is available in your IK User Area and it is now macOS Catalina compatible!

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