Problem with Octav

[Kochab]

I'm just plucking the open low E and Octav seems to be switching between some lower dissonnant note and then the octave. Any ideas what's going on?

I have some sound samples:
https://drive.google.com/drive/folders/1Li0fU3g5dNXGM77qPwVATpIQXry4g79_

I tried adjusting the knobs of course, but it always sounded like it would jump off the octave. I also have all the high quality settings in AmpliTube turned on. Changing amps/cabs has no effect.

[Kochab]

Determined that's it's not the Axe IO since my other interface has the same results, and it's not the guitar since I tried another one of those as well.

[Kochab]

Just tried to test with AmpliTube standalone and it can't recognize my Behringer 404hd, so can't use the ASIO driver.

[YaltaJones001]

Hi !

Just ordered SVX-OCT (24,99$) and have EXACTLY the same issue (alterning octrave note and dry signal) with open E string, Fret 1 on E string and Fret 5 on D string BUT only when I attack the string with a pick + neck humbucker and let the note ring.

I didn't notice anything during the trial time with SVX-OCT but I had the same issue while trying the "Octrav" (Boss Clone), reason why I choosed to buy the SVX-OCT twice the price.

My guitar is plugged into my Focusrite and buffer size is 256 (doesn't change anything) in standalone amplitube.

Could someone help me with this ?

THX

[YaltaJones001]

Could someone from IK MULTIMEDIA fix it please ?

It seems that we are a few in this case, so it could not be my setup. Again, nothing happened during the trial period with the SVX-OCT and my setup is exactly the same.

I feel a bit scammed

[DarkStar]

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, not Technical Support, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.