Can't Access Aplitube MAX

[bjanakos]

I just bought an Axe I/O and it includes a special promotion for Amplitube Max. The driving force behind buying was to access the Ampeg, Fender, and Orange Bass Amp models.

I already had Amplitube Deluxe. I downloaded the Max, and as far as I can tell, it's the exact same distribution as Deluxe. I launch the app and there is no change... None of the models that are excusive to Max will load. I don't have access to any of the ampeg gear.

What am I missing? What do I need to do to activate the new Max models in Aplitube?

[garfy]

Hello bjanakos and welcome to the forums.

I'm assuming that you have registered your Axe I/O and have authorised your new AT4MAX serial number with the Authorisation Manager? If not, you will need to do that first.

Once this is done, open the Custom Shop app, sign in and under AmpliTube>Gear click 'Restore My Gear'. This should then update the available gear in AT4MAX.

If this still does not help, I would suggest that you open a ticket with official IK Support for some one-to-one help. https://www.ikmultimedia.com/contact-support/mi/

Let us know how you get on.

[jdpelayop]

Did this work for you bjanakos? I'm facing the same issue.

UPDATE:
Nevermind, it's working now. Please ignore

[Peter_IK]

As this thread has been resolved for the user above and we haven't heard back from the original poster for a while it will be marked as such and locked to keep the forum tidy.

• If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
• If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic. Remember that similar symptoms do not mean the same problem or solution.