Have Amplitube 4 Standard but can only see the free gear

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Have Amplitube 4 Standard but can only see the free gear

Postby revisemusic » Sat Oct 05, 2019 7:47 pm

I bought AmpliTube 4 standard but after installation the only amps and effects that show up are the free ones - I have entered the serial into Authorization Manager. The serial that shows up in AmpliTube is the Custom Shop serial and not the Amplitube 4 serial. Anyone know what I should do now?
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Re: Have Amplitube 4 Standard but can only see the free gear

Postby DarkStar » Sat Oct 05, 2019 10:49 pm

Try running Custom Shop, logging in to your IK Multimedia Account, and in the AmpliTube section, click [Gear] >> "Restore my Gear".

I believe that the AT CS serial Number "sticking" in AT4 is a known issue.
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Re: Have Amplitube 4 Standard but can only see the free gear

Postby revisemusic » Sat Oct 05, 2019 10:54 pm

Thanks - yep already restored my gear to no avail - I have a ticket in to see if they can help :)
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Re: Have Amplitube 4 Standard but can only see the free gear

Postby DarkStar » Sun Oct 06, 2019 1:07 pm

To help others, let us know how you sorted out the problem.
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