Amplitube Brian May crashes when launched

[mfarkas]

I have just purchased Amplitube Brian May and have installed it on my iMac and Macbook Pro. I purchased it through the custom shop after downloading the 4.9 update from my user area. After restoring my gear from the custom shop I launched the app on my iMac which launched fine. I then did exactly the same thing on the macbook pro but the application crashed when I launched it. I tried running the plugin from Logic but it failed to load. I carried out the usual troubleshooting techniques like repairing permissions checking the installer has installed all the files and restarting the computer but it still failed.

The strange thing is that both my iMac and Macbook Pro are running Mac OS X 10.10.5 and using Logic 10.2.2. Before purchasing I checked the minimum requirements and both my computers easily reach the requirements.

I have raised a ticket with support which is ticket number 2162452 but as it is the weekend I'm not expecting a reply until at least Monday.

Is there anybody else having this problem? I know that Amplitube Brian May has only just been released so it is early days yet. I have uninstalled AmpliTube 4.9 and reinstalled AmpliTube 4.8 on my Macbook Pro which is working fine. As the Macbook Pro is a few years older than the iMac could it be an incompatibility with the chipset in the older Macbook Pro? I have the crash log file which is:

Code: Select all

Process:               AmpliTube 4 [5199]
Path:                  /Applications/AmpliTube 4.app/Contents/MacOS/AmpliTube 4
Identifier:            com.ikmultimedia.standalone.amplitube4
Version:               4.9 (4.9)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           AmpliTube 4 [5199]
User ID:               501

Date/Time:             2019-08-24 15:18:38.682 +0100
OS Version:            Mac OS X 10.10.5 (14F2511)
Report Version:        11
Anonymous UUID:        DFC97647-A829-FBF0-FB16-63CAF16C4EB2


Time Awake Since Boot: 2100 seconds

Crashed Thread:        0  Juce Message Thread  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000

Application Specific Information:
/Library/Application Support/IK Multimedia/AmpliTube 4/AmpliTube 4.vpa/Contents/MacOS/AmpliTube 4

Thread 0 Crashed:: Juce Message Thread  Dispatch queue: com.apple.main-thread
0   com.ikmultimedia.vpa.AmpliTube 4   0x0000000109fe29a8 boost::signals::detail::signal_base::signal_base(boost::function2<bool, boost::signals::detail::stored_group, boost::signals::detail::stored_group> const&, boost::any const&) + 168
1   com.ikmultimedia.vpa.AmpliTube 4   0x0000000109bedcc3 0x109b7e000 + 457923
2   com.ikmultimedia.vpa.AmpliTube 4   0x0000000109beeb70 0x109b7e000 + 461680
3   dyld                             0x00007fff6c332d4b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 265
4   dyld                             0x00007fff6c332ed8 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
5   dyld                             0x00007fff6c32f8d1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 305
6   dyld                             0x00007fff6c32f758 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
7   dyld                             0x00007fff6c32f9c9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
8   dyld                             0x00007fff6c3250ca dyld::runInitializers(ImageLoader*) + 89
9   dyld                             0x00007fff6c32c231 dlopen + 578
10  libdyld.dylib                    0x00007fff88e13857 dlopen + 59
11  com.apple.CoreFoundation         0x00007fff89a03818 _CFBundleDlfcnLoadBundle + 152
12  com.apple.CoreFoundation         0x00007fff89a02fe0 _CFBundleLoadExecutableAndReturnError + 528
13  com.ikmultimedia.standalone.amplitube4   0x0000000104b4a65c 0x104aa4000 + 681564
14  com.ikmultimedia.standalone.amplitube4   0x0000000104b13012 0x104aa4000 + 454674
15  com.ikmultimedia.standalone.amplitube4   0x0000000104b146d8 0x104aa4000 + 460504
16  com.ikmultimedia.standalone.amplitube4   0x0000000104afb3e8 0x104aa4000 + 357352
17  com.ikmultimedia.standalone.amplitube4   0x0000000104b15dc1 0x104aa4000 + 466369
18  com.ikmultimedia.standalone.amplitube4   0x0000000104b1f875 0x104aa4000 + 505973
19  com.ikmultimedia.standalone.amplitube4   0x0000000104b1f5c2 0x104aa4000 + 505282
20  com.ikmultimedia.standalone.amplitube4   0x0000000104c167c6 0x104aa4000 + 1517510
21  com.ikmultimedia.standalone.amplitube4   0x0000000104d040cb 0x104aa4000 + 2490571
22  com.ikmultimedia.standalone.amplitube4   0x0000000104c1665a 0x104aa4000 + 1517146
23  com.ikmultimedia.standalone.amplitube4   0x0000000104c16603 0x104aa4000 + 1517059
24  com.ikmultimedia.standalone.amplitube4   0x0000000104aa5f64 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib           0x00007fff95278232 kevent64 + 10
1   libdispatch.dylib                0x00007fff9685a26e _dispatch_mgr_thread + 52

Thread 2:
0   libsystem_kernel.dylib           0x00007fff9527794a __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x00007fff945c73dd start_wqthread + 13

Thread 3:
0   libsystem_kernel.dylib           0x00007fff9527794a __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x00007fff945c73dd start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib           0x00007fff9527794a __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x00007fff945c73dd start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib           0x00007fff9527794a __workq_kernreturn + 10
1   libsystem_pthread.dylib          0x00007fff945c73dd start_wqthread + 13

Thread 6:: Built-in Output
0   libsystem_kernel.dylib           0x00007fff95277136 __psynch_cvwait + 10
1   com.ikmultimedia.standalone.amplitube4   0x0000000104bea9fe 0x104aa4000 + 1337854
2   com.ikmultimedia.standalone.amplitube4   0x0000000104b61b25 0x104aa4000 + 776997
3   com.ikmultimedia.standalone.amplitube4   0x0000000104b60edd 0x104aa4000 + 773853
4   com.ikmultimedia.standalone.amplitube4   0x0000000104beb3bb 0x104aa4000 + 1340347
5   com.ikmultimedia.standalone.amplitube4   0x0000000104c01aaa 0x104aa4000 + 1432234
6   libsystem_pthread.dylib          0x00007fff945ca05a _pthread_body + 131
7   libsystem_pthread.dylib          0x00007fff945c9fd7 _pthread_start + 176
8   libsystem_pthread.dylib          0x00007fff945c73ed thread_start + 13

Thread 7:: com.apple.audio.IOThread.client
0   libsystem_kernel.dylib           0x00007fff952724de mach_msg_trap + 10
1   libsystem_kernel.dylib           0x00007fff9527164f mach_msg + 55
2   com.apple.audio.CoreAudio        0x00007fff89d9e93f HALC_IOContext_Start + 135
3   com.apple.audio.CoreAudio        0x00007fff89d9d6da HALC_ProxyIOContext::IOWorkLoop() + 278
4   com.apple.audio.CoreAudio        0x00007fff89d9d4f2 HALC_ProxyIOContext::IOThreadEntry(void*) + 88
5   com.apple.audio.CoreAudio        0x00007fff89d9d3c3 HALB_IOThread::Entry(void*) + 157
6   libsystem_pthread.dylib          0x00007fff945ca05a _pthread_body + 131
7   libsystem_pthread.dylib          0x00007fff945c9fd7 _pthread_start + 176
8   libsystem_pthread.dylib          0x00007fff945c73ed thread_start + 13

Thread 8:: com.apple.audio.IOThread.client
0   libsystem_kernel.dylib           0x00007fff952724de mach_msg_trap + 10
1   libsystem_kernel.dylib           0x00007fff9527164f mach_msg + 55
2   com.apple.audio.CoreAudio        0x00007fff89d9e93f HALC_IOContext_Start + 135
3   com.apple.audio.CoreAudio        0x00007fff89d9d6da HALC_ProxyIOContext::IOWorkLoop() + 278
4   com.apple.audio.CoreAudio        0x00007fff89d9d4f2 HALC_ProxyIOContext::IOThreadEntry(void*) + 88
5   com.apple.audio.CoreAudio        0x00007fff89d9d3c3 HALB_IOThread::Entry(void*) + 157
6   libsystem_pthread.dylib          0x00007fff945ca05a _pthread_body + 131
7   libsystem_pthread.dylib          0x00007fff945c9fd7 _pthread_start + 176
8   libsystem_pthread.dylib          0x00007fff945c73ed thread_start + 13

Thread 9:
0   libsystem_kernel.dylib           0x00007fff952724de mach_msg_trap + 10
1   libsystem_kernel.dylib           0x00007fff9527164f mach_msg + 55
2   com.apple.audio.midi.CoreMIDI    0x0000000105376dbb XServerMachPort::ReceiveMessage(int&, void*, int&) + 125
3   com.apple.audio.midi.CoreMIDI    0x000000010539276e MIDIProcess::RunMIDIInThread() + 112
4   com.apple.audio.midi.CoreMIDI    0x0000000105377e5a XThread::RunHelper(void*) + 10
5   com.apple.audio.midi.CoreMIDI    0x0000000105377a8b CAPThread::Entry(CAPThread*) + 109
6   libsystem_pthread.dylib          0x00007fff945ca05a _pthread_body + 131
7   libsystem_pthread.dylib          0x00007fff945c9fd7 _pthread_start + 176
8   libsystem_pthread.dylib          0x00007fff945c73ed thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00006080002836b0  rcx: 0x000000010c5e6120  rdx: 0x00006080002836b0
  rdi: 0x00007fff5b158a40  rsi: 0x00006080002836b0  rbp: 0x00007fff5b158a80  rsp: 0x00007fff5b158a30
   r8: 0x00007fff5b158a40   r9: 0x0000000000000001  r10: 0x000000007dba1803  r11: 0x0000000072265ad9
  r12: 0x00006080002836b8  r13: 0x00007fff5b158a90  r14: 0x000000010c5fb758  r15: 0x00007fff5b158ab0
  rip: 0x0000000109fe29a8  rfl: 0x0000000000010246  cr2: 0x0000000109fc8ce0
 
Logical CPU:     1
Error Code:      0x00000000
Trap Number:     6


Binary Images:
       0x104aa4000 -        0x10530bfff +com.ikmultimedia.standalone.amplitube4 (4.9 - 4.9) <85814AC2-171F-312B-B114-FCE6696CBC22> /Applications/AmpliTube 4.app/Contents/MacOS/AmpliTube 4
       0x105369000 -        0x1053a0fff  com.apple.audio.midi.CoreMIDI (1.10 - 88) <4BBCD304-C28F-3C03-AEB8-5E3D5D030602> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
       0x1090ba000 -        0x1092d7ff3  com.apple.audio.units.Components (1.12 - 1.12) <AC14ADC7-587F-3E0F-92E7-9D8C07753C22> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
       0x109394000 -        0x109398fff  com.apple.audio.AppleHDAHALPlugIn (272.18.3 - 272.18.3) <D40CF081-95C3-3B08-B43F-8A84B579195B> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
       0x10939e000 -        0x1093c9ff7 +com.grame.JackRouter (JackRouter - 0.9.6) <6DFF79FA-9913-F4E3-0D98-D1E9F568C510> /Library/Audio/Plug-Ins/HAL/JackRouter.plugin/Contents/MacOS/JackRouter
       0x10990a000 -        0x10993bff7  Jackmp (1) <515E7B4E-7C70-AB03-F715-8EE57E584557> /System/Library/Frameworks/Jackmp.framework/Versions/A/Jackmp
       0x109b7e000 -        0x10c44afe7 +com.ikmultimedia.vpa.AmpliTube 4 (4.9 - 4.9) <AB9BDE52-F737-3B79-B3DB-2F38AA65011D> /Library/Application Support/IK Multimedia/*/AmpliTube 4
    0x7fff6c320000 -     0x7fff6c35692f  dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld
    0x7fff8709a000 -     0x7fff8739fff3  com.apple.HIToolbox (2.1.1 - 758.7) <B1188DED-5E71-3AB4-9E57-67F84C116ECE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x7fff873a0000 -     0x7fff873fffff  com.apple.AE (681.5 - 681.7) <2BF39455-1CDD-392C-824A-9972C6B1FB57> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x7fff87408000 -     0x7fff87408fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <F1B96A61-7E4B-31BD-A35B-BA7EF1F16EF4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff874f7000 -     0x7fff87552ff7  libTIFF.dylib (1248) <29AC482A-800E-3E0D-BC91-8211559111C0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x7fff87558000 -     0x7fff8755cfff  libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
    0x7fff877a3000 -     0x7fff877a3fff  com.apple.CoreServices (62 - 62) <C69DA8A7-B536-34BF-A93F-1C170E2C6D58> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff877a4000 -     0x7fff87a67ff7  com.apple.WebKit (10600 - 10600.8.9) <8EE5A9F9-DE98-3202-92C0-23F6E6E5E274> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff87a77000 -     0x7fff885f8ff7  com.apple.AppKit (6.9 - 1348.17) <E485D56D-3E72-34B7-99BB-BFDEE2D07BF5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff88601000 -     0x7fff88629fff  libxpc.dylib (559.40.1) <5C829202-962E-3744-8B50-00D38CC88E84> /usr/lib/system/libxpc.dylib
    0x7fff8862a000 -     0x7fff8865afff  libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
    0x7fff8865b000 -     0x7fff88674ff7  com.apple.CFOpenDirectory (10.10 - 187) <F1805A0F-D5CC-35A8-9349-042D58D128B0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
    0x7fff88675000 -     0x7fff887b2fff  com.apple.ImageIO.framework (3.3.0 - 1247) <001CB61C-6BDE-30A1-ACB7-C537E0043DF6> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x7fff887ed000 -     0x7fff887f1fff  libCoreVMClient.dylib (79.1) <201EF6DF-5074-3CB7-A361-398CF957A264> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x7fff88acb000 -     0x7fff88bbdff7  libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib
    0x7fff88bbe000 -     0x7fff88bc9fff  libcommonCrypto.dylib (60061.30.1) <E789748D-F9A7-3CFF-B317-90DF348B1E95> /usr/lib/system/libcommonCrypto.dylib
    0x7fff88bd0000 -     0x7fff88c6fe27  com.apple.AppleJPEG (1.0 - 1) <6627DDD9-A8FE-3968-B23A-B6A29AA3919A> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
    0x7fff88c70000 -     0x7fff88c88ff7  libexpat.1.dylib (12) <C5FE8836-E277-3162-9D15-6735321CB2C6> /usr/lib/libexpat.1.dylib
    0x7fff88ccd000 -     0x7fff88ccdfff  com.apple.Carbon (154 - 157) <9BF51672-1684-3FDE-A561-FC59A2864EF8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff88cce000 -     0x7fff88cd0fff  libCVMSPluginSupport.dylib (11.1.6) <4F965D25-2BC4-372B-BAE1-E833A3C4C3D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
    0x7fff88cd1000 -     0x7fff88cd3ff7  libsystem_coreservices.dylib (9) <41B7C578-5A53-31C8-A96F-C73E030B0938> /usr/lib/system/libsystem_coreservices.dylib
    0x7fff88d62000 -     0x7fff88d8dff7  com.apple.DictionaryServices (1.2 - 229.1) <62EC3E1B-5A28-3252-90FF-C2E9999C2A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    0x7fff88d8e000 -     0x7fff88d91ffb  libCGXType.A.dylib (790) <A87FDE11-B3BE-3C78-B777-293BF25F5E43> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x7fff88d92000 -     0x7fff88da2ff7  libbsm.0.dylib (34) <A3A2E56C-2B65-37C7-B43A-A1F926E1A0BB> /usr/lib/libbsm.0.dylib
    0x7fff88da3000 -     0x7fff88de3ff7  libGLImage.dylib (11.1.6) <D6DDC014-2C74-34B3-970A-26F211FF76EF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x7fff88e0c000 -     0x7fff88e10fff  com.apple.TCC (1.0 - 1) <CCA42EE2-3400-3444-9486-BC454E60D944> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
    0x7fff88e11000 -     0x7fff88e14ff7  libdyld.dylib (353.2.4) <224F35C5-6E35-3EC4-A97C-80949CE444E7> /usr/lib/system/libdyld.dylib
    0x7fff88e21000 -     0x7fff88e5cfff  com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
    0x7fff8902a000 -     0x7fff8902cfff  com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/CoreDuetDebugLogging
    0x7fff89031000 -     0x7fff89098ffb  com.apple.datadetectorscore (6.0 - 396.1.2) <7D88DC30-2583-35A6-8342-425201FE7044> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
    0x7fff89099000 -     0x7fff890e6ff7  com.apple.print.framework.PrintCore (10.3 - 451.1) <DE992474-0841-38A1-B4F6-46D653E454D5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    0x7fff890e7000 -     0x7fff8912dff7  libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
    0x7fff89153000 -     0x7fff89155fff  libRadiance.dylib (1248) <28ECEEB1-E6FD-3152-9344-9786F586A325> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x7fff89156000 -     0x7fff892e4fff  libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x7fff8940a000 -     0x7fff8940dfff  com.apple.IOSurface (97.5 - 97.5) <D09F4452-874E-391D-AAEC-A64F4DD5049E> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x7fff8940e000 -     0x7fff894acfff  com.apple.Metadata (10.7.0 - 917.36) <00C4CB5D-E723-3612-84E0-439098392CDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    0x7fff895bc000 -     0x7fff895c4fff  libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
    0x7fff895c5000 -     0x7fff895d2ff7  com.apple.SpeechRecognitionCore (2.1.2 - 2.1.2) <551322E2-C1E4-3378-A218-F362985E3E3C> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
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    0x7fff909bc000 -     0x7fff909fdfff  libGLU.dylib (11.1.6) <4BC6579D-A6D0-3A19-880E-E29FAEA698E7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff909fe000 -     0x7fff90a03fff  libsystem_stats.dylib (163.30.2) <4F79A38D-3C9C-3578-8E38-7697F7300CB2> /usr/lib/system/libsystem_stats.dylib
    0x7fff90a04000 -     0x7fff90a0fff7  com.apple.CrashReporterSupport (10.10 - 631) <C44259AC-0A1C-3EC5-99AC-48CB520A709D> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
    0x7fff90b63000 -     0x7fff90bcfff3  com.apple.MMCS (1.3 - 327.5) <FC998246-ED60-334D-9E94-453F35EF9C78> /System/Library/PrivateFrameworks/MMCS.framework/Versions/A/MMCS
    0x7fff91515000 -     0x7fff91658fff  libsqlite3.dylib (168.2) <BCB1F77E-2484-3EC4-A1D5-1AE90A407A23> /usr/lib/libsqlite3.dylib
    0x7fff917d2000 -     0x7fff91843ffb  com.apple.ApplicationServices.ATS (360 - 375.4) <888FE0B1-835C-30B1-80AD-5066CADB0364> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    0x7fff91844000 -     0x7fff91c74fff  com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
    0x7fff91c75000 -     0x7fff91c8fff7  com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff91c90000 -     0x7fff91d1cfef  libsystem_c.dylib (1044.40.3) <2E673D96-E334-37D2-833A-E57383BBA377> /usr/lib/system/libsystem_c.dylib
    0x7fff91d1d000 -     0x7fff9201fffb  com.apple.GeoServices (1.0 - 1077.0.18) <2BBF8B44-DD46-3432-8C84-6D6AA004C233> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
    0x7fff92030000 -     0x7fff92041ff3  libsystem_coretls.dylib (35.40.1) <155DA0A9-2046-332E-BFA3-D7974A51F731> /usr/lib/system/libsystem_coretls.dylib
    0x7fff92042000 -     0x7fff92068fff  com.apple.ChunkingLibrary (2.1 - 163.6) <29D4CB95-42EF-34C6-8182-BDB6F7BB1E79> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
    0x7fff92069000 -     0x7fff9206afff  liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
    0x7fff9206b000 -     0x7fff9206dfff  libquarantine.dylib (76.20.1) <7AF90041-2768-378A-925A-D83161863642> /usr/lib/system/libquarantine.dylib
    0x7fff921ad000 -     0x7fff921ccfff  com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
    0x7fff9225c000 -     0x7fff92285ff3  libxslt.1.dylib (13.13) <18F488CB-AA53-3503-A199-044CA7664DE5> /usr/lib/libxslt.1.dylib
    0x7fff922c6000 -     0x7fff922cbff7  libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
    0x7fff922d7000 -     0x7fff9236cff7  com.apple.ColorSync (4.9.0 - 4.9.0) <9150C2B7-2E6E-3509-96EA-7B3F959F049E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x7fff9236d000 -     0x7fff923bcff7  com.apple.opencl (2.4.2 - 2.4.2) <BF5E999C-5710-362E-95E8-86EE7BEA357C> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff923bd000 -     0x7fff923d6ff3  com.apple.openscripting (1.6.4 - 162.2) <BF79207B-C762-346D-8FF0-3DDCECC9E9E2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x7fff92403000 -     0x7fff9241efff  com.apple.AppleVPAFramework (1.4.5 - 1.4.5) <313A0FA8-C12F-30C1-A33D-9A48E3C0594E> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
    0x7fff92646000 -     0x7fff92856ff7  com.apple.CFNetwork (720.5.7 - 720.5.7) <A47D7DD2-5903-39D0-8D27-5A7E2D119D84> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7fff92884000 -     0x7fff92944ff7  com.apple.backup.framework (1.6.5 - 1.6.5) <86396038-33EA-3046-9F70-093A3D6407D4> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x7fff92945000 -     0x7fff92971fff  libc++abi.dylib (125.1) <B8E6BB31-E27E-3B80-9BA2-73B5AB7E42E1> /usr/lib/libc++abi.dylib
    0x7fff9297e000 -     0x7fff9297efff  libOpenScriptingUtil.dylib (162.2) <D6A2216D-ADB2-3F24-AD30-F6D00829F545> /usr/lib/libOpenScriptingUtil.dylib
    0x7fff929cd000 -     0x7fff92bc746f  libobjc.A.dylib (647) <759E155D-BC42-3D4E-869B-6F57D477177C> /usr/lib/libobjc.A.dylib
    0x7fff92bc8000 -     0x7fff92c5cfff  com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x7fff92c82000 -     0x7fff92c95ff7  com.apple.CoreBluetooth (1.0 - 1) <8D7BA9BA-EB36-307A-9119-0B3D9732C953> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
    0x7fff92ca3000 -     0x7fff92ca3fff  com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x7fff92d02000 -     0x7fff92d48ff7  libFontRegistry.dylib (134.1) <CE41D8C2-BEED-345C-BC4F-3775CC06C672> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x7fff92d52000 -     0x7fff92d53ff7  com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x7fff92dae000 -     0x7fff92dc9ff7  libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
    0x7fff92dee000 -     0x7fff92dfffff  libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
    0x7fff92e4e000 -     0x7fff930cdff7  com.apple.CoreData (111 - 526.3) <5A27E0D8-5E5A-335B-B3F6-2601C7B976FA> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff930ce000 -     0x7fff930feff3  com.apple.GSS (4.0 - 2.0) <97F2A028-44CF-3188-B863-F4EEB39CBDBD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x7fff930ff000 -     0x7fff93101fff  libsystem_sandbox.dylib (358.20.5) <3F5E973F-C702-31AC-97BC-05F5C195683C> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff931f0000 -     0x7fff931f1ffb  libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
    0x7fff931f2000 -     0x7fff93201fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    0x7fff93218000 -     0x7fff9323dff7  libJPEG.dylib (1248) <412D7F98-5ED5-3D61-BE45-1BE267C7B3D7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x7fff9327b000 -     0x7fff9327cfff  libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
    0x7fff9327d000 -     0x7fff9354cff3  com.apple.CoreImage (10.3.5) <0224F5A6-636A-374B-B46C-13E066596725> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
    0x7fff935e0000 -     0x7fff945a3ff3  com.apple.WebCore (10600 - 10600.8.9) <A5400B08-6067-370E-B224-14890DA39857> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
    0x7fff945a5000 -     0x7fff945c5ff7  com.apple.MultitouchSupport.framework (264.6 - 264.6) <79E327E8-AA72-346D-8B5E-8BAC56FC17A5> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
    0x7fff945c6000 -     0x7fff945cffff  libsystem_pthread.dylib (105.40.1) <ACE90967-ECD0-3251-AEEB-461E3C6414F7> /usr/lib/system/libsystem_pthread.dylib
    0x7fff945d0000 -     0x7fff94644ffb  com.apple.securityfoundation (6.0 - 55126) <7BC5EB97-2BC8-390D-AC93-C36C456F1126> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
    0x7fff946b0000 -     0x7fff946d5ff7  libPng.dylib (1248) <0D88B42A-FEDC-3F51-ADC3-2A426699CC1A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff94802000 -     0x7fff94802ff7  liblaunch.dylib (559.40.1) <4F81CA3A-D2CE-3030-A89D-42F3DAD7BA8F> /usr/lib/system/liblaunch.dylib
    0x7fff94d2d000 -     0x7fff94d38fff  libGL.dylib (11.1.6) <38B3FF9A-5660-3080-9DB8-1CAE0E8CD739> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff94de4000 -     0x7fff9505afff  com.apple.security (7.0 - 57031.40.9) <8D9CB878-BB71-3CF1-88CE-9E6FAC4043ED> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff9505b000 -     0x7fff9505ffff  libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib
    0x7fff95253000 -     0x7fff9525aff7  libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib
    0x7fff95261000 -     0x7fff9527efff  libsystem_kernel.dylib (2782.70.3) <79B806D6-AEEF-3663-BAE3-2D8A4A0A7A92> /usr/lib/system/libsystem_kernel.dylib
    0x7fff9527f000 -     0x7fff95291ff7  com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/CoreDuetDaemonProtocol
    0x7fff95292000 -     0x7fff95328ff7  com.apple.cloudkit.CloudKit (283.67.4 - 283.67.4) <EA6E4B2C-A3AA-3636-B9C3-F61D3EFFB82B> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
    0x7fff95329000 -     0x7fff9534dff7  com.apple.Sharing (328.17 - 328.17) <AD5E243A-B79F-3D7B-800B-A2C99A1CFEF1> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
    0x7fff95364000 -     0x7fff95365ff3  libSystem.B.dylib (1213) <4B24B5BE-45F2-355A-9A35-D438A516D140> /usr/lib/libSystem.B.dylib
    0x7fff95413000 -     0x7fff95414ff7  libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib
    0x7fff95415000 -     0x7fff95422ff7  libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
    0x7fff95423000 -     0x7fff95608ff7  libicucore.A.dylib (531.51) <5AFEE55D-9BDD-362C-8A3C-A42237A96169> /usr/lib/libicucore.A.dylib
    0x7fff9560e000 -     0x7fff957beffb  com.apple.QuartzCore (1.10 - 361.19) <973C2AD1-9D22-3F1F-A291-84B1F677C50D> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7fff957bf000 -     0x7fff958b2ff7  libJP2.dylib (1248) <292199E7-9008-3AB6-9BF2-9C91FF1989BA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x7fff958b3000 -     0x7fff959d7ff7  com.apple.LaunchServices (644.56 - 644.56) <20AABB1C-9319-3E4D-A024-51B0DD5FCD3B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x7fff959d8000 -     0x7fff959e6ff7  com.apple.opengl (11.1.6 - 11.1.6) <81B00A5C-ED8A-341F-A11E-1079F7781C21> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff959ed000 -     0x7fff959f9fff  com.apple.speech.synthesis.framework (5.3.11 - 5.3.11) <DFC7FD85-F1B0-317C-8513-722570CB8FB9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x7fff95e59000 -     0x7fff95e5ffff  libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib
    0x7fff95efe000 -     0x7fff95f07ff3  com.apple.CommonAuth (4.0 - 2.0) <9A484EE6-0003-3AB1-AE4F-AA543BBBF53F> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff95f3c000 -     0x7fff95fc5ff7  com.apple.CoreSymbolication (3.1 - 57020.2) <FDAF88F6-7D11-37BC-B758-4B835FA657BA> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
    0x7fff95fff000 -     0x7fff95ffffff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <B92888D0-ED3F-3430-8F3A-6E56FD16C5F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x7fff96000000 -     0x7fff96515fff  com.apple.JavaScriptCore (10600 - 10600.8.7.1) <4C48FD32-ACA3-358F-95D9-05DBB56A1DED> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x7fff966b2000 -     0x7fff966b6ff7  libGIF.dylib (1248) <C0BB32AD-9E76-3DF1-ABD7-C856D44E7C23> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x7fff967ea000 -     0x7fff96800ff7  libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
    0x7fff9684e000 -     0x7fff96853ff7  libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
    0x7fff96854000 -     0x7fff9687eff7  libdispatch.dylib (442.50.1) <A61E703C-784A-3698-B513-75DD12AAD6DC> /usr/lib/system/libdispatch.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 2531
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=258.4M resident=75.1M(29%) swapped_out_or_unallocated=183.2M(71%)
Writable regions: Total=51.8M written=5804K(11%) resident=9.9M(19%) swapped_out=0K(0%) unallocated=41.9M(81%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG image                             16K
CG shared images                    144K
CoreAnimation                        12K
CoreUI image data                    32K
Kernel Alloc Once                     8K
MALLOC                             33.2M
MALLOC (admin)                       32K
Memory Tag 249                     4736K
STACK GUARD                        56.0M
Stack                              12.1M
VM_ALLOCATE                        1216K
__DATA                             20.2M
__IMAGE                             528K
__LINKEDIT                         72.4M
__TEXT                            186.0M
__UNICODE                           552K
mapped file                        56.4M
shared memory                         4K
===========                      =======
TOTAL                             443.5M

[Mod edit: put the crash dump info within "Code" tags so that the post is more readable.]

[Peter_IK]

Sorry to hear you are having issues. I am not experiencing this and cannot see anything glaringly obvious but I’m sure IK Support will be able to help.

[mfarkas]

I have just tried an experiment which proves something I guess. I have a cloned backup of my Macbook Pro drive , so I connected it to my iMac using the Firewire 800 connection. I then shut down the iMac and booted it up using the Macbook Pro back up drive. After the boot up, and after all boot up files were loaded I installed Amplitube Brian May (Amplitube 4.9.0) on to the Macbook Pro start up drive. After the installation I ran AmpliTube 4.9 without it crashing. It did want me to authorise it because it is a different hardware configuration but as this is only a test I didn't want to lose one of my authorisations. I'm no expert but it does look like there isn't a software conflict but more likely a hardware conflict. I hope IK Multimedia will be able to find a fix for this as I use both computers when I'm working on music.

[Peter_IK]

I have just tried an experiment which proves something I guess. I have a cloned backup of my Macbook Pro drive , so I connected it to my iMac using the Firewire 800 connection. I then shut down the iMac and booted it up using the Macbook Pro back up drive. After the boot up, and after all boot up files were loaded I installed Amplitube Brian May (Amplitube 4.9.0) on to the Macbook Pro start up drive. After the installation I ran AmpliTube 4.9 without it crashing. It did want me to authorise it because it is a different hardware configuration but as this is only a test I didn't want to lose one of my authorisations. I'm no expert but it does look like there isn't a software conflict but more likely a hardware conflict. I hope IK Multimedia will be able to find a fix for this as I use both computers when I'm working on music.

Have you reported this new information to IK Support within your ticket? IK will not be able to find a fix for something that isn't reported and which they don't have far more detailed information about.

[mfarkas]

Not yet Peter as they haven't replied to my initial post. I will copy and paste what I have written to my ticket at IK Support now.

[Peter_IK]

Please review the rules about posting correspondence. Please post your ticket number and I'll have someone look into it.

[mfarkas]

Hi Peter it is ticket number 2162452. I will check out the rules on posting correspondence. Can you point me in the right direction where they are? Also I remember in the past I could view my support ticket but I don't seem to be able to anymore.
Thanks,

Martin.

[DarkStar]

Here you go: https://cgi.ikmultimedia.com/ikforum/rules.php - the 7th bullet point

As for viewing your Tickets; yep, it looks like that is not currently available (may be caused by the upgrade to the web site??)

[mfarkas]

Thanks Peter. I’ve read the rules and now know what is expected.
Martin.

[mfarkas]

Sorry Darkstar I called you Peter by mistake.

[DarkStar]

No problem. I've been called worse.

[Andrzej71]

Hi

I got similar issues on my macbook when using Amplitube and AXE I/O, I created separate post about this.

I do not have Brian May, but got few other collections. In my case Amplitube start fine, the problem I got is: it was crashing with AXE, on and connected, so I needed to start Amplitube first and then turn on AXE and then change sampling rate to higher.
Yesterday it was starting with AXE on but every change of sample rate to higher ws causing crash. Without higher sample rate guitar sounds mediocre so I'm really after the highest one (192kHz). Plan for today is to reinstall the system on my mackbook and do fresh installation because Amplitube and the other software from IK is the main I'm going to use, so I think it is worth to try to have everything fresh, then if this doesn't work I'm going to try Amplitube on my wife's new macbook with a lot higher specification than mine. I'm awaiting for technical support response to the problem and if I know it I will share it with you.

[DarkStar]

Continuing to work with Technical Support is the best path - you can Reply to your SUpport Ticket at any time.

And, please bear in mind, the forum Rules, link above.

[Andrzej71]

Hi

Just so you know, having similar issue about software crashing, aside of raising ticket to technical support I was trying to be proactive and took drastic step of reinstalling system on computer. I got only Amplitube and AXE I/O software on my laptop so far and it works. Not without problems but works. I sent additional information to guys from support and awaiting some info from them.

Please share if you found something which might cause problem on macbook, I'm very vitally interested, especially I'm worry that it might happen again out of blue, to my understanding something clearly causing conflict when the software is used.

A

[mfarkas]

I'm not having any problems with Axe I/O and my Macbook Pro, just the latest Brian May update (4.9) and my Macbook Pro. All the other Amplitube expansions work fine. Whatever they added to V4.9 that wasn't in 4.8 is probably causing the problem but as I'm not a code writer so I don't know what it is.
Andrzej, we have very different problems I think. My Macbook Pro is a late 2008 model but it is running OS X 10.10. I have done some tests with support and we are still working on a fix.