Split topic: Can't log on to site/Custom Shop/etc

[r.heemskerk]

Can't connect to the IK Multimedia server anymore.

This began a few days ago.

What can be wrong.

Custom shop link and Authorizer don't work also.

Regards,

[redacted email so you don't get spam]

[Peter_IK]

I've sent your information to the support team.

Please note two things: 1) Please don't reply to a topic with something not applicable to that topic and 2) Please do not post your email address publicly in a forum post as spammers will likely find it and send you spam.

[r.heemskerk]

Still no luck on connecting to your website.

I think i will miss the group buy at this way.

Can't do a thing........

[Peter_IK]

I've relayed your information to support to see what's going on.

[r.heemskerk]

I just purchased Amplitube Brian May, but i can’t authorize online or offline.

I am getting very worried now about what can be wrong…

Remco.

[Peter_IK]

IK Support will definitely take care of you. They have your information as I’ve relayed that and this thread.

[Echosun79]

I just cant get onto the main site or connect to custom shop at all using my macbook, only the ipad works. I've turned the firewall off and still nothing, I have a support ticket but they don't seem to know either. Has anyone found a fix?

[r.heemskerk]

I created a second account on my Computer, logged in to IKMultimedia and all worked well, got back to my previous account and all was working well as it should......

[Peter_IK]

Please put that information in your support ticket too, they should know that you are able to access your account and how to handle now that you have two accounts. Thanks.

[Echosun79]

My account works fine, I can get on using the Tor browser. But Safari will not connect and I still can't connect to Custom shop or Manager

[r.heemskerk]

I have shared the information already.....

[r.heemskerk]

My account worked also with everything else except Custom shop, Manager and log in to the IkMultimedia Homepage......

[Peter_IK]

Great then this can be marked as resolve here. Thanks.

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