iRig Keys I/O 49 - losing connection

[sslyutov]

I found the same issue has been reported from different sources.
The controller loses connection. It recovers the connection after being power-cycled.
It has happened a few times with my controller (powered by batteries, connected to laptop or iPad)

I wonder whether this is a feature (like power saving) or it is a bug.
If it is a feature is there any way to control it (like use an external power supply or disabling it through the setup)

[Peter_IK]

The best way to assess what is happening is to report your issue directly to IK Support at http://www.ikmultimedia.com/contact-support where they can compare the technical details with others and assess. Thank you.

[sslyutov]

Thank you I will contact customer support.
Are you aware of such issue or not? (I have a strong feeling that I am not the first person reporting this problem)
Do you know if topic "5.2.4 Send “All Notes Off” MIDI message" solves the connection problem as well?

There is no field to describe the problem on the customer support page
https://www.ikmultimedia.com/contact-support/mi/
I am confused about how to provide the description or the problem?

[Peter_IK]

Thank you I will contact customer support.
Are you aware of such issue or not? (I have a strong feeling that I am not the first person reporting this problem)
Do you know if topic "5.2.4 Send “All Notes Off” MIDI message" solved the connection problem as well?

I am not but I am also not a tech support rep so they would likely hear anything with multiple reports. I also don't know if the topic you mention would resolve such an issue.

[sslyutov]

I am confused about how to provide the description of the problem?
https://www.ikmultimedia.com/contact-support/mi/

This all looks like a bad joke ;(

[Peter_IK]

I am confused about how to provide the description of the problem?
https://www.ikmultimedia.com/contact-support/mi/

This all looks like a bad joke ;(

You can choose iRig Keys I/O 49 for the product and if you have issues with other fields, clicking the "i" icon will provide assistance.

You can then hit Submit and you'll go to a page where you can enter more descriptive information about your issue.

I don't feel that calling it a joke is appropriate, there are a few fields to fill out and help icons to click if you have problems doing so.

[sslyutov]

Thank you!

I have done all that before responding here again.
It is not obvious that the submit button will bring the next page.

thanks again

[dafingaz]

I've had this same issue ongoing since I first got the iRig Keys I/O 25 (almost a year ago). It works great with iOS but drops frequently when connected to the laptop. Power cycling the iRig Keys I/O gets it back up and running, but maybe only for a few minutes before it drops again.

I have tried multiple cables and informed customer support. This problem has occurred with previous firmware and the latest firmware (using Garageband on a MacBook Pro in Mojave).

Any other thoughts?

[Peter_IK]

I've had this same issue ongoing since I first got the iRig Keys I/O 25 (almost a year ago). It works great with iOS but drops frequently when connected to the laptop. Power cycling the iRig Keys I/O gets it back up and running, but maybe only for a few minutes before it drops again.

I have tried multiple cables and informed customer support. This problem has occurred with previous firmware and the latest firmware (using Garageband on a MacBook Pro in Mojave).

Any other thoughts?

Have you replied to your support ticket stating that the issue is not resolved for you? They will continue to assist you in that case. Thanks!

[tommy@paabel.ee]

I don't know, if You mean the same by "losing connection", but this is what my Rig Keys I/O does
It does not matter, if I play music from Youtube or from computer. Onlyrhing that helps, is to turn the iRig Keys off and on again and everything is fine. Until the next time
Sometimes it plays for hours with no problem, the other time I an only listen for less than minute.


https://www.youtube.com/watch?v=5Ytps2k ... e=youtu.be

[tommy@paabel.ee]

I don't know, if You mean the same by "losing connection", but this is what my Rig Keys I/O does
It does not matter, if I play music from Youtube or from computer. Onlyrhing that helps, is to turn the iRig Keys off and on again and everything is fine. Until the next time
Sometimes it plays for hours with no problem, the other time I an only listen for less than minute.


https://www.youtube.com/watch?v=5Ytps2k ... e=youtu.be

[tommy@paabel.ee]

I don't know, if You mean the same by "losing connection", but this is what my Rig Keys I/O does
It does not matter, if I play music from Youtube or from computer. Onlyrhing that helps, is to turn the iRig Keys off and on again and everything is fine. Until the next time
Sometimes it plays for hours with no problem, the other time I an only listen for less than minute.


https://www.youtube.com/watch?v=5Ytps2k ... e=youtu.be

So I talked to my friend who knows about electronics ect. He asked, if the iRig Keys i/o is powered by USB or external power source. I have mine powered by USB. He asked, if I have another devices connected to USB. Yes, I have USB bluetooth adapter for my mouse and keyboard. He asked, if there is option for external power source and what are the parametesr. So I searceh and found that there is external power source for iRig Keys i/o (PSU 3a) and it's 5V 3000mA.
Somewhy it is sold separately, not included with iRig Keys.
My freind sayd, that the problem maybe, taht iRig KEys I/O needs too much power to be powered by USB, if there are other devices connected and need external power supply.

So I connected iRig Keys I/O to my laptop with no extra devices in USB and no problem.
I'd want to test my I/o with external power supply with my computer, but I will not buy it "just for test" with this price. So maybe I find somewhere power supply with same parameters to give it a try

[dafingaz]

I use the USB power with no other USB or
Bluetooth devices connected. I do not have the power
adapter, but may look into trying that option...

[mefredg]

Hi,
FYI I managed to make it work with my new iPad Pro using an Apple “USB C-USB A” adapter AND an external (dedicated) unpowered USB 2.0 hub.
Regards
Fred.

[dafingaz]

Hi,
FYI I managed to make it work with my new iPad Pro using an Apple “USB C-USB A” adapter AND an external (dedicated) unpowered USB 2.0 hub.
Regards
Fred.

Thanks, Fred! You mind sharing the make/model of the USB 2.0 hub?