Support.

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Support.

Postby deepsman » Tue Apr 30, 2019 12:12 am

Hi.
Is it common to wait 9 days for a reply, or do I need to start another request.
I received an acknowledgement with a ticket number 9 days ago , but haven't heard
anything since.

Thanks.
deepsman
 
Posts: 54
Joined: Sat May 17, 2014 8:52 pm

Re: Support.

Postby garfy » Tue Apr 30, 2019 8:48 am

Hi deepsman

9 days is a long time to wait for a reply, but I wouldn't open a new ticket.

If you reply to your ticket asking if they have any news/solution for you, this will alert the team that you are still waiting.

If you are not satisfied with the response (or non-response) then PM your ticket number to either Ryan_IK or Peter_IK who will try and bump them for you.

Hope that helps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Re: Support.

Postby deepsman » Tue Apr 30, 2019 4:48 pm

Thanks Garfy. That helps a lot.
deepsman
 
Posts: 54
Joined: Sat May 17, 2014 8:52 pm


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