sampletank 4 not authorised the grid

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sampletank 4 not authorised the grid

Postby djwaxxy » Sat Apr 06, 2019 10:30 pm

hi ive been using sampletank 3 for ages and just updated too sampletank 4 and ive noticed some issues..some of my previous bought products are showing up with a padlock in sampletnk4 I bought nrg/grid and nrg is showing up ok but grid is locked so cant use it..

also ive noticed a lot of items are doubled in my browser ..any help.

thanks
djwaxxy
 
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Joined: Mon Jan 19, 2015 10:15 pm

Re: sampletank 4 not authorised the grid

Postby garfy » Sun Apr 07, 2019 9:57 am

Hi djwaxxy

1) Have you pointed ST4 to your older ST3 sound content folder? This should then show them as available if they have been authorised.

2) I think the duplication issue in the browser was solved in one of the updates. Make sure you have version 4.0.3 installed.

If this doesn't solve the issues and no one else chimes in here with suggestions, you should open a ticket with official support here https://www.ikmultimedia.com/contact-support/mi/

Hope that helps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: sampletank 4 not authorised the grid

Postby djwaxxy » Sun Apr 07, 2019 10:50 am

Yep I've already done that and it's working fine in sample tank 3. I'll redo the library again and see if that fixs it. Thanks
djwaxxy
 
Posts: 34
Joined: Mon Jan 19, 2015 10:15 pm

Re: sampletank 4 not authorised the grid

Postby djwaxxy » Sun Apr 07, 2019 12:47 pm

ive redone the library and the duplicates have gone but still I cant use the grid..but its weird if I click on my multis then the grid multis show up and I can use them but if I try and load any on the left hand selection collum then I cant because the padlock is blocking it.
djwaxxy
 
Posts: 34
Joined: Mon Jan 19, 2015 10:15 pm

Re: sampletank 4 not authorised the grid

Postby garfy » Sun Apr 07, 2019 3:22 pm

djwaxxy wrote: if I click on my multis then the grid multis show up and I can use them but if I try and load any on the left hand selection collum then I cant because the padlock is blocking it.


This is quite an inconsistency. I would strongly suggest that you open a ticket with official IK Support as they will be able to give you one-to-one help.

Glad you've got the duplicate issue resolved though.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: sampletank 4 not authorised the grid

Postby djwaxxy » Sun Apr 07, 2019 7:45 pm

thanks garfy ive emailed tech support ..after chatting too a few users it seems st4 has issues with older st expansions and ive been advised to keep using st3 too load older st banks ..that's a real shame im liking the new st4 gui and st4 fx chain.

ill still keep an eye on my emails though maybe there wrong and tech support can fix it. 8-)
djwaxxy
 
Posts: 34
Joined: Mon Jan 19, 2015 10:15 pm

Re: sampletank 4 not authorised the grid

Postby garfy » Mon Apr 08, 2019 9:27 am

I'm sure Support will be able to fix it for you djwaxxy.

I am able to use The Grid sound content within ST4, so it will hopefully just be something that needs to be tweaked in your setup.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


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