How do you update to a new serial number

[bbelle]

I just purchased the full version of AmpliTube 4 and I have entered the new serial number into the Auth Manager but the older version still appears. I have tried uninstalling the Auth manager and A4 but no matter how many times I do it the new serial number will not come up. The issue is the new version has the looper plus new cabs etc included. The version that comes up does not have it and YES I have downloaded the latest version and installed it. The Auth Manager has no option to change or remove a serial number. Any suggestions?

[Peter_IK]

You should be able to open Authorization Manager, log in, enter the new serial number and click OK/Next. After that, you can open Custom Shop (in your Start Menu on Windows, Applications folder on Mac) and then log on there, go to AmpliTube --> Gear --> Restore My Gear to make 100% sure that all gets set correctly and you should be all set.

If this doesn't work for you, please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support and they will troubleshoot and assist you directly.