Authorization Manager Not Opening? Please Help! [Resolved]

[jah41961]

Hello, I am new to Amplitube. I bought the Fender Collection for my new Mac desktop. I downloaded the Authorization Manager and I either can't figure out how to register my software or it won't open for some unknown reason. Can anybody advise me please. Thanks in advance, John

[DarkStar]

Hello jah41961 and welcome to the forum.

What have you done so far? And exactly what problem did you run into?

As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help. And, to help others who run into a similar problem, please let us know how it gets resolved.

[jah41961]

Thanks Darkstar... I simply opened the email that is sent after paying for the Fender Collection software. Then I clicked the link to download the Authorization Manager. It loaded and I followed all the prompts to get it to appear on my desktop. I can't figure out how to register or authorize my software purchase. The Auth Manager just sits idly on my desktop. I double click o it and it just wants to reload. I did create a ticket through customer service. Will gladly share anything I find out...

[Peter_IK]

Thanks Darkstar... I simply opened the email that is sent after paying for the Fender Collection software. Then I clicked the link to download the Authorization Manager. It loaded and I followed all the prompts to get it to appear on my desktop. I can't figure out how to register or authorize my software purchase. The Auth Manager just sits idly on my desktop. I double click o it and it just wants to reload. I did create a ticket through customer service. Will gladly share anything I find out...

Instead of using a desktop shortcut have you tried the one in your Applications folder? Might just be a matter of a corrupted desktop shortcut.

[jah41961]

That did it. I opened it up through the Applications window and I authorized the product. The only problem is that I thought I bought the Fender Collection and AmpliTube 4 and Custom Shop showed up in my Applications folder. Where is my Fender Collection?

[DarkStar]

The Fender Collection is a bundle of gear models that are loaded in AmpliTube. It is not a separate program.

Install AmpliTube and the Custom Shop. Use the Authorization Manager to authorize AmpliTube and your Fender Collection (the Serial Numbers should be in your User area/ My Products section. Start the Custom Shop program, log in and select Gear >> "Restore My Gear"
- that should make those gear models available.

Close both programs, Start AmpliTube (standalone or as a plug-in in a DAW) and check to see what gear you have available to you.

[jah41961]

Thanks Darkstar... I am able to test out my Fender Collection amp bundle.

[DarkStar]

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