SampleTank 3 with no library...

[erit_539]

Hey! What's up!?

So, I bought a new computer, it's a Lenovo AIO 310 and I'm trying to install my SampleTank 3 SE on it, but, I get the program to run, but I don't have my library of sounds, how can I fix this?
I have it, but, I don't know how to import it, or install it. What can or should I do?

I hope you guys can help me.
Anyway, Thanks for Reading!

[garfy]

You need to download them separately to the main app.

In your User Area, under SampleTank SE where you got the serial number from, you'll see it says "Sounds Downloads." Click that and the tab should enlarge and give you a dropdown menu of sounds downloads (2 parts AFAIR).

Download, unzip and there will be an installer with each one.

Hope that sorts it out.

[erit_539]

Thank you!

I've already downloaded the Sound Libraries.

But, the installer doesn't do anything.

Every time I "install" the Sound Library, I open SampleTank 3 and it's empty, I tried putting the SL directly in the Programm folder. Still nothing.

Don't know what to do. /:

[erit_539]

I was Reading the manual, and it says something about selecting the "Disk Path", also gave it a try, and still nothing, and whats even worse! SampleTank 3 closes without Importing any sounds.
What can I do or What should I do?

Anyway, thanks for Reading.

[garfy]

But, the installer doesn't do anything.

Every time I "install" the Sound Library, I open SampleTank 3 and it's empty

I don't have experience with installation on Windows (only OSX), but when you say it doesn't do anything do you mean that the installer just quits without installing? Or does it install and there is just a problem with getting ST3 seeing the library. These are 2 different problems.

Have you run the authoriser first to ensure the software knows the version that you have the serial number for?

[DarkStar]

When you install the Sounds Library (there may be more than one download, check the drop-down list in the ST3 SE Sounds Downloads section):
-- what path did you pick for the install?
-- what is the size of the contents of that folder?
-- does it have Instruments and Samples sub-folders?
-- did you select that path in the ST3 Settings?

Do not use the Program folder for the Sounds Library.

[erit_539]

But, the installer doesn't do anything.

Every time I "install" the Sound Library, I open SampleTank 3 and it's empty

I don't have experience with installation on Windows (only OSX), but when you say it doesn't do anything do you mean that the installer just quits without installing? Or does it install and there is just a problem with getting ST3 seeing the library. These are 2 different problems.

Have you run the authoriser first to ensure the software knows the version that you have the serial number for?

Hi, I tried what you suggested, running the authoriser first, the serial number thing, and the problem remains, ST3 doesnt "see or even sound" the library. A lot of my instruments are missing, and I really don't know what to do. /:

Thanks for replying!

[erit_539]

So, SampleTank 3 is already installed, but the Sound Library isn't working, I ran the authoriser and all, updated the library, but still, isn't working. Why?

I have all my Samples, imported instruments, everything ready to go, I'm doing what the manual says, "Disk Path: You must specify where the SampleTank sound library is stored on your hard disk.The hard disk may be internal or external. 
Click BROWSE to navigate to the location. 
The default disk path is User/Documents/IKMultimedia/ SampleTank3."
I have it like that! Why isn't loading any of my instruments?

I select that option "Disk Path", browse and navigate through user/... and then click on it, but,
it either starts "loading" and then it shows me that ST3 is empty, or it only shows the names of the Samples (all of them!) effects, etc but it doesn't load them to play, they do not work, they are only written there on the ST3 menu.
The only ones that work are "SampleTank 3 Free", 3 pianos and that's it!, why?


When I bought it, it was just a couple of clicks and it was done, now, it isn't working.
What else can I do? What am I missing?

Anyway, thanks for Reading.

[garfy]

Have you checked the following as suggested by DarkStar in Win Explorer?

-- what is the size of the contents of that folder?
-- does it have Instruments and Samples sub-folders?

i.e. are the Sampletank instrument folders in the place that you are pointing the app to in settings?

I select that option "Disk Path", browse and navigate through user/... and then click on it, but,
it either starts "loading" and then it shows me that ST3 is empty, or it only shows the names of the Samples (all of them!) effects, etc but it doesn't load them to play, they do not work, they are only written there on the ST3 menu.

If the instruments/samples are correctly placed (as seen in Explorer) and this still happens, I would suggest opening a ticket with official support as this could be an issue specific to your set up, rather than one that other users are experiencing. You can open a ticket here https://www.ikmultimedia.com/contact-support/mi/

Hope that helps.

[erit_539]

Ok, I'll try the ticket. Thanks! (:

[DarkStar]

Support will probably ask you the same questions as I did.

Without that information, they, and we, would only be guessing.

[erit_539]

Support will probably ask you the same questions as I did.

Without that information, they, and we, would only be guessing.

Just wating on the reply. Thanks! (:

[jjjayhawk]

Hi I just purchased SampleTank 3 Max and have run into the same issue. The Max libraries load fine, the SampleTank 3 libraries do not. Everything is authorized and I have visually confirmed the files are loaded to the correct location.

Did the tech support team resolve this issue for you and if so, can you share the fix?

Thanks,
JJ

*I have just run the SampleTank 3 Sound Library Update 3.5.exe and it ran fine but I'm still experiencing the same issue. I see the patterns loaded fine, but no instruments.