Downloaded BlueBoard updater will not run

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Downloaded BlueBoard updater will not run

Postby docmathoc » Sun Jun 01, 2025 7:52 pm

Long story short - I've tried all methods to allow the downloaded blueboard (old usb version) updater to run on Windows 10 (current updated).
Windows will not allow it to run. It is not 'blocked' (where you can unblock it in properties).
The iRig Firmware updater for my iRig HD2 downloaded, ran and worked just fine.

What is wrong with this blueboard download?
I'm presuming that it's too old for a recent windows 10, but trying to run it in compatibility mode does not help either.

Yes, I am running as administrator. After windows says 'These files can't be opened' an error notification pops up (non windows UI, so presumably from the updater program): 'Error This program needs administrative priveleges to run correctly'.

Anyone else having this issue?
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Re: Downloaded BlueBoard updater will not run

Postby Peter_IK » Sun Jun 01, 2025 8:16 pm

I don't know what would cause that but while you wait for other users to chime in, I would suggest opening a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw for direct and official technical support if you have not already done so.
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Re: Downloaded BlueBoard updater will not run

Postby docmathoc » Mon Jun 02, 2025 9:07 am

Ticket submitted, yes. Since it was the weekend I thought someone here might knwo sooner.
It's very frustrating as I consider myself rather an expert on this sort of thing. I'll post here when it's solved, or not.
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