Latest Firmware failed for tonex one pedal.

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Latest Firmware failed for tonex one pedal.

Postby jcookman123 » Sun Feb 16, 2025 10:45 am

Hey all, I have submitted a request about this to tech support, but curious to know if anyone has had issues with updating to the latest firmware on Tonex one pedal?

It works fine when iam just plugged in to it with headphones and guitar with power cord.
When i plug it into usb on my PC, inside the Tonex app, the update recognises I don't have latest version, click update, light turns blue, downloads then asks I plug in power and unplug usb for 3 seconds and plug back.
Then Fails every time.
I've tried the recovery part of the menu as suggested in FAQ before I submitted a msg to tech support (tried all 3 options in recovery. one included wiping the tonex one pedal completely, which all also failed)
I've updated the Tonex software in IK product manager.
Even deleted tonex and installed again, still same result.
I read the part about some anti virus software can stop the firmware update, i turned that off also before i tried again.
Iam fast running out of options here, let me know if you are having the same problem.

Cheers!
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Re: Latest Firmware failed for tonex one pedal.

Postby Jefferson_GC » Sat Mar 29, 2025 10:19 pm

I'm having a similar problem, but with the tonex pedal. It recognizes the update, but when I start the process the display goes blank. I'm still on version 1.5.11.
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Re: Latest Firmware failed for tonex one pedal.

Postby Peter_IK » Mon Mar 31, 2025 3:54 pm

Cleaned up thread, multiple forum rules were not adhered to. In order to avoid babysitting more of the same in this thread and this is an issue for IK Support anyway, this thread is now locked.

Please contact IK Support via https://www.ikmultimedia.com/contact-support/hw and they will happily assist you with your issue.
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