Irig stream looses signal after 40 mins.

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Irig stream looses signal after 40 mins.

Postby lennoxnanton » Mon Jan 20, 2025 11:41 pm

Greetings,

Can someone help me. I bought a irig stream last year March. I used it for the first time this weekend and it just loses signal and it won't find it again.

I am using a Samsung S23. I stupidly did not registere the product, but I still have proof of purchase.

Would it need a firmware update or something?

Help help please.TIA
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Re: Irig stream looses signal after 40 mins.

Postby DC_IK » Wed Jan 22, 2025 12:17 am

Contact the IK Support via https://www.ikmultimedia.com/contact-support/hw.
They can look into this for you.
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Re: Irig stream looses signal after 40 mins.

Postby lennoxnanton » Wed Jan 22, 2025 12:27 am

I've done this, I am just waiting for a reply.
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Re: Irig stream looses signal after 40 mins.

Postby lennoxnanton » Fri Jan 24, 2025 8:49 pm

How long does it normally take IK to reply?
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Re: Irig stream looses signal after 40 mins.

Postby Peter_IK » Fri Jan 24, 2025 9:38 pm

lennoxnanton wrote:How long does it normally take IK to reply?

The email confirmation of your tech support ticket should state this, usually 1-2 business days.
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