TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

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TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby peter.villas » Tue Mar 07, 2023 4:04 pm

Help - a firmware upgrade was made and when I went to upgrade the unit - the upgrade stopped with an error.

the pedal now lights up - but no screen display and not seen by the computer any longer. It also emits a white noise.

nothing I have done changes this and it is now dead in water.

I put in a ticket - hoping for a quick solution. Anyone else have this experience?

thanks

peter
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby jaeger28 » Fri Mar 10, 2023 6:50 am

I had the same thing happen (usb cable issue I think) but there was a function to recover the unit, did you see that in the tonex software? Now I don't 100% remember where it was but worked and my issue only lasted 10 minutes.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby peter.villas » Fri Mar 10, 2023 3:40 pm

I went through process with tech support. Could not fix. So they are sending me a new pedal
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby jaeger28 » Fri Mar 10, 2023 3:41 pm

Sorry to hear but great that IK fixes it for you in short time.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby sliberty57 » Fri Jul 21, 2023 1:55 pm

How did you reach someone to talk to? I called their main number, it it says they are not taking tech support calls or customer service calls.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby boteki2 » Thu Oct 19, 2023 4:07 am

peter.villas wrote:Help - a firmware upgrade was made and when I went to upgrade the unit - the upgrade stopped with an error.

the pedal now lights up - but no screen display and not seen by the computer any longer. It also emits a white noise.

nothing I have done changes this and it is now dead in water.

I put in a ticket - hoping for a quick solution. Anyone else have this experience?

thanks

peter


While waiting for a response from the support team, you can also try a few general troubleshooting steps to see if it helps. First, you can try performing a power cycle by disconnecting the device from the power source, waiting for a few minutes, and then reconnecting it. This can sometimes help reset the device and resolve any temporary issues.

Additionally, you can try connecting the device to a different computer or USB port to see if it gets recognized. Sometimes, issues with connectivity can be resolved by changing the connection.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby Peter_IK » Thu Oct 19, 2023 3:28 pm

sliberty57 wrote:How did you reach someone to talk to? I called their main number, it it says they are not taking tech support calls or customer service calls.

IK Support is run through a ticketing system. You would need to go to the Support section of our site (or visit http://www.ikmultimedia.com/contact-support ) and then once you search the FAQ as instructed at the top of the page you will see a link/button to open a support ticket if you don't find what you need in the FAQs.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby starvingworld » Thu Apr 04, 2024 3:27 am

I got the same issue. Did you manage to salve it?
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby Peter_IK » Thu Apr 04, 2024 3:33 pm

starvingworld wrote:I got the same issue. Did you manage to salve it?

This is something that you'd need to contact IK Support about, per my message above.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby ToneIsTT » Sat May 18, 2024 5:23 am

Same thing happened to me...I connected my new Tonex pedal for the first time to my M2 MacBook Air. The Tonex Librarian app told me I needed to update firmware. However the firmware update failed. Now the Tonex unit won't power up and there is no screen display. Only the orange backlight turns on. I tried several times, the Recovery steps by powering up while holding down the footswitch B button for 5 seconds.... This did not work and there is no response on the device. :idea:

I've opened up a hardware support ticket with IK. I hope they can reach out to me promptly to resolve this issue. I was counting on using the Tonex on a gig next weekend. :?
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby stephenwares » Fri May 31, 2024 5:53 pm

Yes, exactly the same thing happened to me during firmware update as happened to TonesTT. The footswitch B power up option didn't work either. Have sent a reply back to IKMM and hope they will help me resolve this quickly.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby cousinitt » Sat Nov 02, 2024 10:54 am

Hy,
I have the same problem. Display is not flashing and also buttons not working.
firmware v1.3.3

you had any luck with this?

Br
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby mikelps » Sun Nov 17, 2024 9:22 pm

Peter_IK wrote:
starvingworld wrote:I got the same issue. Did you manage to salve it?

This is something that you'd need to contact IK Support about, per my message above.

\
Here the answer for IK.
When you can, please try Recovery from inside the TONEX software. Below are some steps to get you started.

Turn off your TONEX Pedal, then turn it back on holding the B Pedal during start-up*
Open the latest version of the TONEX software
Enter the Librarian tab
In the upper left-hand corner where you're TONEX pedal is selected, open the drop down
Select Recovery
*This will enter your device's DFU mode, which is required for the procedure. In this mode, the LED display will remain blank.

If the Recovery process has any issue completing, please try another USB port and if possible another USB cable. If your are using a USB HUB, please remove this and connect the TONEX Pedal directly to your Mac/PC.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby mikelps » Sun Nov 17, 2024 9:23 pm

When you can, please try Recovery from inside the TONEX software. Below are some steps to get you started.

Turn off your TONEX Pedal, then turn it back on holding the B Pedal during start-up*
Open the latest version of the TONEX software
Enter the Librarian tab
In the upper left-hand corner where you're TONEX pedal is selected, open the drop down
Select Recovery
*This will enter your device's DFU mode, which is required for the procedure. In this mode, the LED display will remain blank.

If the Recovery process has any issue completing, please try another USB port and if possible another USB cable. If your are using a USB HUB, please remove this and connect the TONEX Pedal directly to your Mac/PC.
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Re: TONEX PEDAL BRICKED DURING FIRMWARE UPGRADE

Postby haemmingus » Wed Nov 27, 2024 1:17 pm

Hey there everyone. I was just facing the same problem, and I'm very glad, that the steps posted here worked for me! Good luck everyone who's facing the same issue.

Cheers!
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