Is the TONEX pedal transferable?

[perfectone2006]

@Peter_IK and others,

Was hoping for a little guidance. I did the license transfer for the Tonex pedal just now, because I am selling the pedal. They emailed me the license transfer. ......

Thank you!

@shawnfitz1222 I'm trying to transfer my license too but do not know what's the process .... could you please help me to understand? Thank you very much !

[Peter_IK]

@Peter_IK and others,

Was hoping for a little guidance. I did the license transfer for the Tonex pedal just now, because I am selling the pedal. They emailed me the license transfer. ......

Thank you!

@shawnfitz1222 I'm trying to transfer my license too but do not know what's the process .... could you please help me to understand? Thank you very much !

Once you click the Transfer button in your IK User Area you will unregister your TONEX Pedal and receive an email with the serials for the TONEX Pedal, AmpliTube 5, and TONEX MAX.

You can find steps in this FAQ: https://www.ikmultimedia.com/faq/index.php?id=44 (note that there is no license transfer credit required to transfer TONEX Pedal, it is a free transfer)

[tonexuser100]

Can the pedal only be transferred once? Suppose I bought it used, try it out and find that it is not suited for my needs, can I then in turn transfer it along with all associated necessary software?

Thanks,
Derek

[bearbrook.studios@sympati]

ive sold my tonex pedal and cannot transfer s/w or pedal to new owner even with buying transfer credit. this is getting very frustrating... the s/n tab does not show up in my products in tonex max or tonex hardware

[Peter_IK]

ive sold my tonex pedal and cannot transfer s/w or pedal to new owner even with buying transfer credit. this is getting very frustrating... the s/n tab does not show up in my products in tonex max or tonex hardware

You should have a transfer button, which would enable the transfer and email you the serials for AmpliTube 5 and TONEX MAX to provide to the buyer. Please inquire with IK Support so they can look directly at your account and such to provide proper assistance. Thank you.

[Paterignis]

comprei pedal tonex usado e agora quero vende-lo , não esta aparecendo a opção de transferir, o antigo proprietario conseguiu transferir para mim , mas não consigo fazer o mesmo processo

[tonexuser100]

I was told specifically by IK Support that regardless of purchasing the transfer credit,that the software was not transferable according to your terms and conditions. It kind of undermines the purpose of purchasing a transfer credit.?
This was after I purchased the transfer credit, and the transfer button did not appear active. Would certainly like to know if this information was incorrect.

[Peter_IK]

I was told specifically by IK Support that regardless of purchasing the transfer credit,that the software was not transferable according to your terms and conditions. It kind of undermines the purpose of purchasing a transfer credit.?
This was after I purchased the transfer credit, and the transfer button did not appear active. Would certainly like to know if this information was incorrect.

If you are working with IK Support, the followup question should be directed at them in the ticket. They will give you the most correct information as the admins and moderators of this forum cannot. You can ask the support rep to verify if you believe their answer to be incorrect or not to your satisfaction.

[mars_hall]

If you already own and have Amplitube 5 Max v2 installed on your PC, will you in effect have two licenses, Amplitube 5 Max v2 you have installed and a transferred version license of the lesser variety of Amplitube 5?

Will there be contention between the set of licenses (as in multiple serial numbers)/new installs that come as transfers with a used Tonex pedal (Tonex pedal, Tonex Max, Amplitube 5)?

I do not know if the serial number database is setup to handle multiple entries for same product family, but differing product levels. It would seem you should have rights to all you have bought, new or used.

[leandrobremer]

If you already own and have Amplitube 5 Max v2 installed on your PC, will you in effect have two licenses, Amplitube 5 Max v2 you have installed and a transferred version license of the lesser variety of Amplitube 5?

Will there be contention between the set of licenses (as in multiple serial numbers)/new installs that come as transfers with a used Tonex pedal (Tonex pedal, Tonex Max, Amplitube 5)?

I do not know if the serial number database is setup to handle multiple entries for same product family, but differing product levels. It would seem you should have rights to all you have bought, new or used.

I've been looking for an answer to that too. Because I have already owned amplitube 5 before I had the Tonex. Would be really nice if IK could clarify that.

[LexLux]

I sold my Tonex Pedal online and made the license transfer of Tonex Max on my pages on IK:s homepage. I never got an email with the codes for the software. So I wrote support. This is the answer I got.

Hello A.,

Thanks for your patience while we got back to you.

We are happy to help you with this! A license Transfer can be purchased and your product will now be registered to the new IK Multimedia user at completion.

Contact the IK Multimedia Support if your product transfer is not listed in the correct user account or if there are any discrepancies transferring license(s). Both old and new owners- please copy/paste the Ticket # when creating your support ticket. This Ticket # is used as reference and is necessary for a successful transfer. Please give any Serial Number(s) and License Transfer #'s involved. Include all user(s) and customer(s) information(s) involved with the product transfer.

Since you are the original owner- Please fill this out and send to the new user. The license transfer will be completed after. IK Multimedia customer support will help the new customer with the following information:

https://www.ikmultimedia.com/contact-support/

"

At the complete of this license transfer, all products mentioned will be removed from the original owner's IK Multimedia user account, and only accessible by the new owner (Ticket # 6199984):

Your Name:
Your Username:
Email:
Product Name:
License Transfer #:
Any and all serial numbers to be transferred with this Product:


"

The IK Multimedia Support Team is eager to assist with any and all your musical endeavors!

For more, check out IK Multimedia's FAQ page.
All information on IK Multimedia's Licenses Transfer process given above is explained here:
https://www.ikmultimedia.com/faq/index.php?id=44

FAQ ID: 44


We hope this response has sufficiently answered your questions. If you still have any question, interests, or concerns, please reply to this email and an agent will get back to you as soon as possible. Please make sure to reply to this email and do not open another support ticket.

IK Multimedia Tech Support Team

PLEASE NOTE: The information contained in this message is privileged and confidential and is intended only for use of the addressee(s) or of those responsible to deliver it to the addressee(s). Neither the confidentiality nor any privilege attaching to this message is waived, lost or destroyed by reason that it has been mistakenly transmitted to a person or entity other than the addressee(s). Please note that any distribution, dissemination or copying of this message is strictly prohibited. In case you have received this message in error, please notify us immediately and delete it from your system.

I wrote support back and said:

I did the transfer of the license on the homepage, and according to the forum post by Peter_IK i should receive an email with the codes for Tonex software. I have not recievedc such an email.

Please get back to me as soon as possible, as the buyer is awaiting the codes for the software. The process is supposed to be automatic, isn't it?

BR
A.

Two days later I recieved the exact samt answer from IK Multidia as qouted above. How the heck am my supposed to go forward with this?

[Peter_IK]

Edit - I spoke to my "inside guy" and support should be getting back to you soon with a resolution

[LexLux]

Okey, that sounds good. Thank you Peter.

The info on you webpage is quite clear in my opinion. It says:

*Due to the nature of their included software, owners of TONEX Pedal, TONEX ONE, ARC Studio, UNO Synth, UNO Drum, UNO Synth Pro, and UNO Synth Pro X will not require a License Transfer Credit.

Link's here: https://www.ikmultimedia.com/faq/index.php?id=44

[Peter_IK]

Yes, that is correct. TONEX Pedal/ONE do not require a License Transfer Credit.

[telebender1]

@Peter_IK

I recently purchased a used Tonex pedal from a big box store. While trying to register it I got the message:

"Registration Failed"
"Server Error: Serial Number registered by another user (code: 205)"

I contacted customer support on June 7 and received a reply on June 9 asking me to provide my sales receipt. I quickly replied back the same day with a pdf copy of my sales receipt and the registration card that came in the box with my serial number on it.

I have not had a response back in 5 days. I'm not necessarily complaining, as I'm sure customer support is plenty busy. I'm curious what the average response time is and I just want to make sure that they received my sales receipt.

Do you, or anyone on here, know the average time it takes to get the Tonex pedal (and software) registration transferred? Is there any way to find out if my sales receipt was received?

Thank you for any help or info you can give!