ToneX does not connect to ToneNET anymore!

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Re: ToneX does not connect to ToneNET anymore!

Postby jeymroys » Wed Oct 25, 2023 2:45 am

glasspipe wrote:The tone.net button on the upper right? If yes, that's how I know that i cannot connect to tone.net. whenever I click it it says. "unable to connect.."


It's been weeks of contacting support regarding the "unable to connect to tone.net"

Still can't connect after hundreds of repeated, re-installation, logout, reauthorize, I even turned off the firewall to test.
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Re: ToneX does not connect to ToneNET anymore!

Postby basilbrush1 » Wed Nov 01, 2023 10:48 am

Frustrating. Tonemax was connecting perfectly to the Net the last few days since I bought a new Tonex pedal and installed software and now it's suddenly stopped connecting. I've tried all the workarounds.
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Re: ToneX does not connect to ToneNET anymore!

Postby Sevastopo2 » Thu Nov 02, 2023 9:50 am

I have the same problem, IK support do want to help..
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Re: ToneX does not connect to ToneNET anymore!

Postby Peter_IK » Thu Nov 02, 2023 5:12 pm

Sevastopo2 wrote:I have the same problem, IK support do want to help..

IK Support definitely do want to help with any issue reported to them. Unfortunately some are not resolved on the first try. Please try again as I believe the devs and IT folks have updated ToneNET which should resolve this issue for many.
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Re: ToneX does not connect to ToneNET anymore!

Postby elsoncorreiajr@gmail.com » Fri Nov 03, 2023 3:07 pm

Maybe this can help.
Install the TONEX Pedal ASIO Driver 5.5.0 (Windows)

Image
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Re: ToneX does not connect to ToneNET anymore!

Postby paulmdm » Fri Nov 17, 2023 3:44 pm

I have the same issue. Tried raising a ticket but no response for 24 hours already. Felt anticlimactic because I'm so excited to try this when it finally arrived here but since then I've spent more time trying to make the software work instead of playing the gear. Can I get the ODS legends dumble without connecting to tonenet? It's a bit frustrating honestly.

I have tried:
1. unauthorizing and then authorizing
2. switching off the firewall
3. installing all drivers (including asio)
4. Installing Amplitube
5. trying a different computer
6. Restoring purchase
7. Clicking the tone.net button in the upper right corner
8. turning off antivirus

Second day fidling around with the unit. I always receive Error 1000. :(
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Re: ToneX does not connect to ToneNET anymore!

Postby paulmdm » Sat Nov 18, 2023 7:55 am

Tried using a VPN and it finally connected. Was trying to conmect from the Philippines when I got the error.

Hoping they fix the issue so I don't have to work around this.
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Re: ToneX does not connect to ToneNET anymore!

Postby KidronPsalmist82 » Sat Dec 23, 2023 5:36 pm

elsoncorreiajr@gmail.com wrote:Maybe this can help.
Install the TONEX Pedal ASIO Driver 5.5.0 (Windows)

Image


I see it for Windows, but is there any MacOS option that yall see?
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Re: ToneX does not connect to ToneNET anymore!

Postby KidronPsalmist82 » Sat Dec 23, 2023 5:40 pm

I'm having the same issue, guys. I'm running MacOS Monterey. I've done all the workarounds I can think of (all the ones posted in this thread and from IK Support thus far) including allowing the apps to connect via the firewall settings in settings. I just did a factory reset on my Asus router and can't see that it's blocking the app.

Really bummed that this is happening.

My ticket with IK is #5630408
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Re: ToneX does not connect to ToneNET anymore!

Postby sangcanencia » Tue Dec 26, 2023 7:21 pm

Hi, has anyone discovered a solution to this?
Im having the same problem with a recently purchased amplitube 5 max.
I installed and authorized no problem with IK manager.
But when I run the standalone Amplitube 5, The ToneNet button has a red dot. Clicking ToneNet just shows "Unable to connect to ToneNet".

Very disappointing.
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Re: ToneX does not connect to ToneNET anymore!

Postby Monty4208 » Sun Aug 25, 2024 10:11 pm

Same problem on my PC. Somebody find the solution? Already tried all the solutions mentioned above, but still isn't working.
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