ToneX : could not start the modeler engine

[peconzenet]

Hi all
Trying ro make some of my own capture , with a macmini, catalina, and a scarlett 2i2.
. The capture going all great (no error, no level issue), but then on the following step, i got the message “could not start the modeler engine” after couple of minutes. I tried the fast and the medium option. I tried couple of time, same result.
I reached ik customer support, but it took couples of days to get a “In order to create a capture you would need to use the Tonex Capture which is a different product than the Tonex Pedal.“which is not the good answer .
Do you have any advice?
Thannnk
Greg

[The_Duke]

I have the same problem with the Tonex Capture.

[Peter_IK]

Hi all
Trying ro make some of my own capture , with a macmini, catalina, and a scarlett 2i2.
. The capture going all great (no error, no level issue), but then on the following step, i got the message “could not start the modeler engine” after couple of minutes. I tried the fast and the medium option. I tried couple of time, same result.
I reached ik customer support, but it took couples of days to get a “In order to create a capture you would need to use the Tonex Capture which is a different product than the Tonex Pedal.“which is not the good answer .
Do you have any advice?
Thannnk
Greg

If the first answer is does not resolve your issue or you have any followup questions/comments/concerns about it, please reply to the email and the representative will continue to assist you.

[peconzenet]

Hi all
Trying ro make some of my own capture , with a macmini, catalina, and a scarlett 2i2.
. The capture going all great (no error, no level issue), but then on the following step, i got the message “could not start the modeler engine” after couple of minutes. I tried the fast and the medium option. I tried couple of time, same result.
I reached ik customer support, but it took couples of days to get a “In order to create a capture you would need to use the Tonex Capture which is a different product than the Tonex Pedal.“which is not the good answer .
Do you have any advice?
Thannnk
Greg

If the first answer is does not resolve your issue or you have any followup questions/comments/concerns about it, please reply to the email and the representative will continue to assist you.

Exactly what i have done. And still waiting for an answer.
I thought maybe some peoples from the community would have face the same issue and could have some insights

[cfornadley]

I am in the same boat and I am at a loss on what to try next. I have not heard back from IKM support yet. A Google search on "could not start the Modeler engine" does not yield many results

[peconzenet]

Hej
At the end, issue was my OS!
I was trying on Mojave but it was failing. So had to try on Catalina, and all was fine!
Try this and let me know

[cfornadley]

I am already on Catalina, thanks

[peconzenet]

Sorry mate
I checked my mac and my message with IK team and realised i misled you.
It didn't work on Catalina but on Big Sur only (i cannot go to an higher OS)

[cfornadley]

Support got back to me today confirming this

macOS 11 Big Sur required for Modeler

https://www.ikmultimedia.com/products/t ... -max#specs

[glassescactus]

I am also looking into this error information. Thanks for your detailed sharing and analysis of the problem.

[cfornadley]

I updated to Big Sur as suggested and the error went away. I am now able to capture amp models