Hammond B-3X, Syntronik, Syntronik Deluxe, SampleTank, Miroslav Philharmonik 2, SampleTron 2, and all Powered by SampleTank instruments and sounds for Mac/PC
by whitehartlane1 » Sat Dec 23, 2023 5:48 pm
I've got sampletank,syntronik and sampletron.ivw had software for months and it doesn't work .
I've deleted everything off my mac except ik manager but in manager it says everything installed I've no option to download.
I go to website and for example I've downloaded sanpletron.when it's downloaded I click on brown box and an error page opens up.i cannot put this software on my iMac nothing is blocking downloads I've checked.all the money I've spent and still nothing.
I've put tickets in but ik can't help.
I use other companies and never get problems.please help and make my Christmas feel better
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whitehartlane1
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- Posts: 83
- Joined: Mon Nov 21, 2011 9:54 am
by whitehartlane1 » Sat Dec 23, 2023 6:26 pm
Mod edit: The report has been placed within "code" tags so that the topic is easily readable.- Code: Select all
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: SampleTank 3 Instruments Installer [2170]
Path: /Volumes/*/Install Art Deco Piano Sound Content.app/Contents/MacOS/SampleTank 3 Instruments Installer
Identifier: com.ikmultimedia.SampleTank3InstrumentsInstaller
Version: 3.0.0 (3.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2023-12-23 17:22:11.2329 +0000
OS Version: macOS 13.6.3 (22G436)
Report Version: 12
Anonymous UUID: E6D5352D-1FE4-AF00-6633-FE08F1E102F5
Sleep/Wake UUID: 4D391DB6-9614-46D5-B3ED-E700F7779F8A
Time Awake Since Boot: 3900 seconds
Time Since Wake: 726 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Juce Message Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2170]
VM Region Info: 0 is not in any region. Bytes before following region: 4459257856
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 109cae000-109eae000 [ 2048K] r-x/rwx SM=COW ...nts Installer
Thread 0 Crashed:: Juce Message Thread Dispatch queue: com.apple.main-thread
0 SampleTank 3 Instruments Installer 0x109cee224 juce::CoreGraphicsContext::SavedState::gradientCallback(void*, double const*, double*) + 52
1 CoreGraphics 0x7ff80910e7e5 CGFunctionEvaluate + 224
2 CoreGraphics 0x7ff80910e5aa function_evaluate + 423
3 CoreGraphics 0x7ff80910dc5f ripc_AcquireFunction + 872
4 CoreGraphics 0x7ff80910cf50 ripc_DrawShading + 5363
5 CoreGraphics 0x7ff8094fa3d1 CG::DisplayListExecutor::drawShading(CG::DisplayListEntryShading const*) + 523
6 CoreGraphics 0x7ff8095b67a9 CG::DisplayList::executeEntries(std::__1::__wrap_iter<std::__1::unique_ptr<CG::DisplayListEntry const, std::__1::default_delete<CG::DisplayListEntry const>>*>, std::__1::__wrap_iter<std::__1::unique_ptr<CG::DisplayListEntry const, std::__1::default_delete<CG::DisplayListEntry const>>*>, CGContextDelegate*, CGRenderingState*, CGGStack*, CGRect const*, __CFDictionary const*, bool) + 195
7 CoreGraphics 0x7ff809190ccc CG::DisplayList::execute(CGContextDelegate*, CGRenderingState*, CGGStack*, CGRect const*, __CFDictionary const*) + 350
8 CoreGraphics 0x7ff809190a35 CGDisplayListDrawInContextDelegate + 529
9 QuartzCore 0x7ff80ba1ac67 CABackingStoreUpdate_ + 541
10 QuartzCore 0x7ff80ba7d265 invocation function for block in CA::Layer::display_() + 53
11 QuartzCore 0x7ff80ba19aff -[CALayer _display] + 2289
12 AppKit 0x7ff80733c9b9 -[_NSBackingLayer display] + 462
13 AppKit 0x7ff8072b5094 -[_NSViewBackingLayer display] + 554
14 QuartzCore 0x7ff80ba18a64 CA::Layer::display_if_needed(CA::Transaction*) + 856
15 QuartzCore 0x7ff80bb9fd47 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 645
16 QuartzCore 0x7ff80b9f9b5f CA::Transaction::commit() + 713
17 AppKit 0x7ff80734dbef __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 285
18 AppKit 0x7ff807b60c6c ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
19 CoreFoundation 0x7ff8041523d4 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
20 CoreFoundation 0x7ff8041522fb __CFRunLoopDoObservers + 482
21 CoreFoundation 0x7ff804151886 __CFRunLoopRun + 859
22 CoreFoundation 0x7ff804150ec1 CFRunLoopRunSpecific + 560
23 HIToolbox 0x7ff80dbd3f3d RunCurrentEventLoopInMode + 292
24 HIToolbox 0x7ff80dbd3b84 ReceiveNextEventCommon + 199
25 HIToolbox 0x7ff80dbd3aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
26 AppKit 0x7ff8071ef20c _DPSNextEvent + 858
27 AppKit 0x7ff8071ee0b6 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
28 AppKit 0x7ff8071e0738 -[NSApplication run] + 586
29 SampleTank 3 Instruments Installer 0x109cd6f1a juce::MessageManager::runDispatchLoop() + 50
30 SampleTank 3 Instruments Installer 0x109cd6e8e juce::JUCEApplicationBase::main() + 72
31 SampleTank 3 Instruments Installer 0x109cd6e2f juce::JUCEApplicationBase::main(int, char const**) + 83
32 SampleTank 3 Instruments Installer 0x109cafb14 start + 52
Thread 1:
0 libsystem_pthread.dylib 0x7ff804072bb0 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x7ff804072bb0 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x7ff804072bb0 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x4097200000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x000060000119c3f0 rsi: 0x00007ff7b624d980 rbp: 0x00007ff7b624d8f0 rsp: 0x00007ff7b624d8f0
r8: 0x00007ff7b624d950 r9: 0x00000000000000c0 r10: 0x000060000169cd80 r11: 0x0000000091421011
r12: 0x00007ff7b624d950 r13: 0x00007ff7b624d950 r14: 0x0000600000894c40 r15: 0x00007ff7b624d980
rip: 0x0000000109cee224 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 2
Error Code: 0x00000000
Trap Number: 13
Thread 0 instruction stream:
51 08 4c 89 ff e8 2e aa-02 00 48 8b 43 68 48 89 Q.L.......H.ChH.
c7 e8 34 5f 09 00 48 8b-43 60 48 89 c7 e8 78 a9 ..4_..H.C`H...x.
02 00 4c 89 e7 e8 7e 5e-09 00 90 90 55 48 89 e5 ..L...~^....UH..
49 89 d0 8b 87 80 00 00-00 f2 0f 2a c0 f2 0f 59 I..........*...Y
06 f2 0f 58 05 63 ee 15-00 66 48 0f 7e c1 31 d2 ...X.c...fH.~.1.
85 c9 78 08 39 c8 0f 4e-c8 48 63 d1 48 8b 47 78 ..x.9..N.Hc.H.Gx
[8b]04 90 89 c7 c1 ef 08-41 89 c3 41 c1 eb 10 89 ........A..A.... <==
c1 c1 e9 18 80 f9 ff 74-66 31 f6 84 c9 41 ba 00 .......tf1...A..
00 00 00 41 b9 00 00 00-00 74 5d 0f b6 c0 69 c0 ...A.....t]...i.
ff 00 00 00 31 d2 f7 f1-41 89 c1 41 81 f9 ff 00 ....1...A..A....
00 00 be ff 00 00 00 44-0f 43 ce 40 0f b6 c7 69 .......D.C.@...i
c0 ff 00 00 00 31 d2 f7-f1 41 89 c2 41 81 fa ff .....1...A..A...
Binary Images:
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0x10d5c6000 - 0x10d5d5fff libobjc-trampolines.dylib (*) <5eaf78f9-49d0-30e2-a516-d53697b7344a> /usr/lib/libobjc-trampolines.dylib
0x7ff8090e2000 - 0x7ff8097f6fea com.apple.CoreGraphics (2.0) <ce9098d0-fd5b-3158-a28e-64f92a88a897> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7ff80b9f7000 - 0x7ff80bd5dfff com.apple.QuartzCore (1.11) <c2818a3e-bb22-34e6-9469-853d4992e187> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7ff8071b1000 - 0x7ff8081b8fff com.apple.AppKit (6.9) <459b826b-100d-3df6-a8d3-ffdde72c4a08> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff8040d6000 - 0x7ff804572fef com.apple.CoreFoundation (6.9) <46af372c-e1f2-33b3-a032-d5ac06f50c80> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff80dba5000 - 0x7ff80de9cff9 com.apple.HIToolbox (2.1.1) <1afba695-4d4c-3b3e-9911-92f50c585ba4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff804071000 - 0x7ff80407cfff libsystem_pthread.dylib (*) <60b15e1f-39ea-33a1-8616-3af57dc1094a> /usr/lib/system/libsystem_pthread.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=561.8M resident=0K(0%) swapped_out_or_unallocated=561.8M(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 3840K 4
ColorSync 104K 8
CoreAnimation 4092K 2
CoreServices 48K 1
CoreUI image data 152K 1
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 208.2M 33
MALLOC guard page 48K 10
MALLOC_MEDIUM (reserved) 480.0M 4 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 4
Stack 9752K 4
VM_ALLOCATE 48K 12
__CTF 824 1
__DATA 22.4M 379
__DATA_CONST 20.3M 224
__DATA_DIRTY 868K 128
__FONT_DATA 2352 1
__LINKEDIT 171.5M 3
__OBJC_RO 66.3M 1
__OBJC_RW 2013K 2
__TEXT 390.3M 404
dyld private memory 260K 2
mapped file 80.6M 19
shared memory 776K 16
=========== ======= =======
TOTAL 1.9G 1269
TOTAL, minus reserved VM space 1.0G 1269
-----------
Full Report
-----------
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"source" : "P",
"arch" : "x86_64",
"base" : 140703196188672,
"size" : 49152,
"uuid" : "60b15e1f-39ea-33a1-8616-3af57dc1094a",
"path" : "\/usr\/lib\/system\/libsystem_pthread.dylib",
"name" : "libsystem_pthread.dylib"
}
],
"sharedCache" : {
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"size" : 21474836480,
"uuid" : "97d6888a-2705-3991-b7e9-e38694d68f1e"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=561.8M resident=0K(0%) swapped_out_or_unallocated=561.8M(100%)\nWritable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 256K 2 \nActivity Tracing 256K 1 \nCG backing stores 3840K 4 \nColorSync 104K 8 \nCoreAnimation 4092K 2 \nCoreServices 48K 1 \nCoreUI image data 152K 1 \nFoundation 16K 1 \nKernel Alloc Once 8K 1 \nMALLOC 208.2M 33 \nMALLOC guard page 48K 10 \nMALLOC_MEDIUM (reserved) 480.0M 4 reserved VM address space (unallocated)\nMALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)\nSTACK GUARD 56.0M 4 \nStack 9752K 4 \nVM_ALLOCATE 48K 12 \n__CTF 824 1 \n__DATA 22.4M 379 \n__DATA_CONST 20.3M 224 \n__DATA_DIRTY 868K 128 \n__FONT_DATA 2352 1 \n__LINKEDIT 171.5M 3 \n__OBJC_RO 66.3M 1 \n__OBJC_RW 2013K 2 \n__TEXT 390.3M 404 \ndyld private memory 260K 2 \nmapped file 80.6M 19 \nshared memory 776K 16 \n=========== ======= ======= \nTOTAL 1.9G 1269 \nTOTAL, minus reserved VM space 1.0G 1269 \n",
"legacyInfo" : {
"threadTriggered" : {
"name" : "Juce Message Thread",
"queue" : "com.apple.main-thread"
}
},
"logWritingSignature" : "2050fa01062105c6c508158518d53d11b1736c2d",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "62699e1ec1ff2978b47f6c3b",
"factorPackIds" : {
"SIRI_FIND_MY_CONFIGURATION_FILES" : "652805151bce5442b8d752e1"
},
"deploymentId" : 240000031
},
{
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"factorPackIds" : {
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],
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}
}
Model: iMac18,3, BootROM 522.0.0.0.0, 4 processors, Quad-Core Intel Core i5, 3.4 GHz, 32 GB, SMC 2.41f2
Graphics: Radeon Pro 570, Radeon Pro 570, PCIe, 4 GB
Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online
Memory Module: BANK 0/DIMM0, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x80AD, 0x484D413831475336414652384E2D554820202020
Memory Module: BANK 0/DIMM1, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x859B, 0x4354384734533234414D2E4D38464400000
Memory Module: BANK 1/DIMM0, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x80AD, 0x484D413831475336414652384E2D554820202020
Memory Module: BANK 1/DIMM1, 8 GB, DDR4 SO-DIMM, 2400 MHz, 0x859B, 0x4354384734533234414D2E4D38464400000
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x16F), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1772.1)
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: CT2000MX500SSD1, 2 TB
USB Device: USB30Bus
USB Device: PSSD T7 Shield
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 41.5
-
whitehartlane1
-
- Posts: 83
- Joined: Mon Nov 21, 2011 9:54 am
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