Constant white noise every 8 seconds still after purchase

[Fifaapamen12]

Hello,

I am using the Amplitube 5 custom shop that I downloaded from IK multimedia product manager. It says "authorized" already for the amplitube 5.

I bought Fender deluxe reverb amp for this amplitube 5. However, the constant noise is still coming after around 8 seconds.

What should I do to get rid of this noise? I thought I would not get the noise after purchasing.

[garfy]

Hello Fifaapamen12 and welcome to the forum.

The first thing to try would be opening the Custom Shop app and clicking on 'Restore My Purchases' under your username in the AmpliTube tab.

Let us know how you get on.

[Cleanbyred1]

I'm having the same issue. I did the whole "restore my purchase", it does not work. And trying to get ahold of anyone at IK is impossible. This is really very frustrating.

[Peter_IK]

You might want to try opening IK Product Manager, logging off and then back on. If you'd like, you can also try unauthorizing and then reauthorizing AmpliTube there.

If that doesn't work you can definitely get a hold of someone in support by visiting http://www.ikmultimedia.com/contact-support and then searching the FAQ - if you don't find the answer there you'll see a link/button to contact support which will let you open a ticket. Thanks!

[jakobjingle]

I am also having the white noise problem after purchasing the Fender Twin Reverb. Has a solution been found for this issue? I have done all of the following, but the white noise problem persists:

- Uninstalled IK Product Manager, Custom Shop, and Amplitube 5
- Reinstalled IK Product Manager, Custom Shop, and Amplitube 5
- Unauthorized and authorized Amplitube and Custom Shop in IK Product Manager
- Ran restore purchases in both Custom Shop and Amplitube 5

The Fender Twin Reverb shows up in both Custom Shop and Amplitube 5 as a purchase (has green checkmark), but when I load the amp, I still get the white noise like I did in trial mode.

[henry.fryar]

I know this is old but I just ran into this same problem. I purchased an amp and when I went to use it I got the same looping white noise every few seconds. After back tracking I noticed that when I went to use the amp it paired it with a cabinet that I didn't have unlocked and that was causing the white noise. Check the gear that the amp is paired with.

[rokhard]

Im bumping this cuz of the same issue. I bought A5 (orange bundle) a couple weeks ago, had the issue, and went through tech support. I uninstalled and reinstalled and then it started working fine. Yesterday I bought the Lursson mastering suite max and inced installing it, the white noise has come back on amplitube. (the lurson suite works fine though)

Ive uninstalled/reinstalled quite a few times, tested it on new blank songs. Its NOT going away. Everything is authorized. Im only using authorized amp/cabs. Tech support is out of ideas.

[Peter_IK]

Im bumping this cuz of the same issue. I bought A5 (orange bundle) a couple weeks ago, had the issue, and went through tech support. I uninstalled and reinstalled and then it started working fine. Yesterday I bought the Lursson mastering suite max and inced installing it, the white noise has come back on amplitube. (the lurson suite works fine though)

Ive uninstalled/reinstalled quite a few times, tested it on new blank songs. Its NOT going away. Everything is authorized. Im only using authorized amp/cabs. Tech support is out of ideas.

Please reply to your ticket, they will continue to assist you until you are satisfied. Those noise bursts are only present when unowned gear is somewhere in the chain, or a trial is being run without the IK Product Manager properly logged in. Support can assist you and get you sorted, just continue to let them know their ideas didn't work.

This is not a support forum and the questions in this thread need to be addressed in the support system so it is being marked and locked. Thank you.