Noise within Tonex modeling

[speedrcr8829]

There is a noise present, like a bad ground hum, after setting up for modeling. This happens with 2 interfaces (Scarlet 2i2, Behringer UMC404) and shows while setting up the guitar input, even when no amp or monitors are connected this shows on the input meter in Tonex for the guitar. It is audible through the amp and monitors, when using the connected guitar or using the guitar riffs within the Tonex app. The cables are known to be good, same with guitar. This happens while the laptop is running on AC power or battery. I have contacted support and I'm on my 3rd day of waiting for an initial response. The only possible solution I can see are: the interface is connected via a USB to thunderbolt adapter hub which I am going to replace. Has anyone else ran into this problem? Maybe there is something I am missing?

[Larsvdbooren1]

Did you ever get a response from support?
I'm currently dealing with a very similar issue and just explained everything to support hoping they'll be able to come up with a solution.

[speedrcr8829]

Did you ever get a response from support?
I'm currently dealing with a very similar issue and just explained everything to support hoping they'll be able to come up with a solution.

Unfortunately I got nowhere with support...
But I used a different reamp box and the noise is gone. However the input signal going to the amp is reduced to less than what a guitar would put out (with everything turned up max). Maybe this is their way of forcing you to buy their reamp box?

[Peter_IK]

Our reamp box is not required and of course we don't force people to use our hardware through such means. People have used many other reamp boxes and audio interfaces with great results (including the Tone Partners who have commercial collections available on ToneNET). I would suggest continuing to work with support letting them know that your issue isn't resolved and they will assist you further. Thank you.

[spuddlicious]

Was there any resolution? I seem to be having the same or a similar problem with my Tonex (either standalone app or plugin) and Amplitube 5. All other non-IK plugins are fine.

I've already created a new support case in my profile.