No Tonex max or 30% 0ff extra jam points

[Timo2019]

I purchased Amp 5 max v2/tonexmax bundle, and tonex max did not credit to my account as promised. Also, the extra '30%' off when using jam points was not applied. Any idea what happened? Peter?

[DarkStar]

Make sure that the product Serial Number(s) have been Registered to your User Account. Other users may chip in with suggestions.

Meanwhile, as this is not a company Support forum, the best thing to do is contact Sales / Order Support via the IKM web site, who can look at your User Account and see what's going on.. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.

Moderators and Administrators here have no access to Users Accounts.

[Timo2019]

Thanks DStar, I have already contacted sales support and am awaiting reply. I've already registered the Amp max v2 and under my 'Orders' tab it still says recieved rather than complete. I usually recieve an 'order complete' email. I have not recieved that yet. So I'll wait and see. Again thanks.

[Sharmon123@]

Have you opened up Custom Shop and clicked on "Restore Purchases" ? I remember seeing that help with "missing" bought software before.

[Timo2019]

...still haven't heard back from support about tonex issue... Peter?

[DarkStar]

Peter will need your Support Ticket number.

[Timo2019]

Thx DS, #5810765

[Peter_IK]

I have forwarded this to our Support Manager, thank you.

[Timo2019]

Thank you Peter, as always, you're awesome... And Darkstar thank you for your help.

Timo