Tonex pedal quit connecting to the computer

[120db-]

I've had my Tonex Pedal a few weeks now and everything was working fine, but now the pedal will not connect to the computer. It plays back the presets ok into my studio monitors but it refuses to connect to the computer. I have swapped the usb cables and have tried different usb ports. It's almost as if the usb port on the pedal went bad and is not communicating with the computer.

[Gasmith61]

I'm having the very same issue. Does anyone know how to fix this?

[DarkStar]

Please do not post just to confirm a problem, without adding any useful diagnostic details. Such posts will very likely be removed without notice. The best thing to do is report the problem to Technical Support with any details that you can supply.

Other users may chip in with suggestions.

Meanwhile, as this is not a company Support forum, the best thing to do is contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.

[120db-]

I have been in contact with customer support and they have been very helpful in resolving the issue. After going through various trouble shooting it has been determined that the USB port on the pedal stopped functioning. There is a new replacement pedal headed my way.

[Poppysguitar]

That's good to know but how did Tech support figure that out?
I have been dealing with the same nightmare for days.
[mod edit: redacted, unnecessary]
Thanks.