TONEX CS not recognizing my TONEX purchase

[jetflow]

I downloaded the TONEX CS, immediately loved it, and went out and got TONEX. I registered the serial and that was successful. However, when I open TONEX, it still says sounds that should be included are only on trial...which means it is not recognizing the purchase.

I did uninstall it and then reinstall it but it did the same thing. I also checked to see if it was listed in MY Products and indeed it was.

Does anyone else have this problem? Is there something simple I am missing?

[jetflow]

It appears that they are working as when I select one of them, there is no hissing. However, that popup window whenever you pick one of the bundles, even if you own it, is super annoying. Is there any way to turn it off?

Also is there a way to only show what you own, like in A5, as opposed to having to see the whole catalog?

[livesforrap]

You are not alone friend!

Even some people on youtube having max (I do too) are like wth?

I've sent it in to support. The only way they'll ever fix it is if there are enough squeaky wheels

[wildmilne71]

Should we uninstall the CS version before trying to upgrade to SE, my hardware Capture comes today and i plan to install/upgrade.

Thanks.

[Peter_IK]

Should we uninstall the CS version before trying to upgrade to SE, my hardware Capture comes today and i plan to install/upgrade.

Thanks.

No you can authorize the SE version that comes with your TONEX Capture when it arrives and you register the TONEX Capture.

[ilyasitu64]

Same problem, I purchased Tonex SE , i did the custom shop ear update thing , I did product manager thing; typed my licence key , activated...bla....bla..

Yet whenever i open tonex ; i still hear every 7 second that radio static sound with user defined presets.

I need a help