Amplitube 5 VST won't load in Cubase 11

[richardsun]

Has anyone successfully loaded Amplitube 5 as a VST in Cubase?

I installed and authorized Amplitube 5 on a new iMac using IK Product Manager. Then I attempted to load Amplitube as an insert in Cubase and it failed with a dialog saying "This plug-in has been moved to the blocklist. 32-bit plug-ins are no longer supported."

Subsequent attempts to load Amplitube 5 in Cubase cause Cubase it to crash.

Setup:
IK Product Manager 1.0.2.
Amplitube 5
Cubase 11 Pro
macOS Catalina 10.15.7
iMac 2020 5K

[DarkStar]

I am sorry to hear about the problems you are running into.

AT5 is NOT a 32-bit plug-in. I do not know what has convinced Cubase that it is.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

--------------------------
Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

[richardsun]

I opened a ticket regarding this issue two weeks ago, but I have not heard a word from IK Multimedia. Below is the crash report from Cubase ... it seems to be an issue with the AmpliTube 5 plug-in.

Code: Select all

Process:               vst2xscanner [11893]
Path:                  /Applications/Cubase 11.app/Contents/Components/VSTPlugManager.bundle/Contents/Resources/vst2xscanner
Identifier:            vst2xscanner
Version:               0
Code Type:             X86-64 (Native)
Parent Process:        Cubase 11 [11886]
Responsible:           Cubase 11 [11886]
User ID:               501

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [11893]

VM Regions Near 0:
-->
    __TEXT                 000000010b27f000-000000010b3b4000 [ 1236K] r-x/rwx SM=COW  /Applications/Cubase 11.app/Contents/Components/VSTPlugManager.bundle/Contents/Resources/vst2xscanner

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.ikmultimedia.AmpliTube5      0x000000011105b4a7 IK::Products::AT5::SharedPluginData::SharedPluginData() + 10343
1   com.ikmultimedia.AmpliTube5      0x0000000110f6cad8 juce::SingletonHolder<IK::Products::AT5::SharedPluginData, juce::CriticalSection, false>::get() + 72
2   com.ikmultimedia.AmpliTube5      0x0000000110fbbaf2 IK::Products::AT5::AudioProcessor::AudioProcessor() + 3714
3   com.ikmultimedia.AmpliTube5      0x0000000110f612df (anonymous namespace)::pluginEntryPoint(long long (*)(Vst2::AEffect*, int, int, long long, void*, float)) + 239
4   vst2xscanner                     0x000000010b35e173 0x10b27f000 + 913779
5   vst2xscanner                     0x000000010b355d7d 0x10b27f000 + 879997
6   vst2xscanner                     0x000000010b35e8ae 0x10b27f000 + 915630
7   vst2xscanner                     0x000000010b35e80b 0x10b27f000 + 915467
8   vst2xscanner                     0x000000010b2809c6 0x10b27f000 + 6598
9   vst2xscanner                     0x000000010b28191a 0x10b27f000 + 10522
10  vst2xscanner                     0x000000010b281dce 0x10b27f000 + 11726
11  libdyld.dylib                    0x00007fff71beacc9 start + 1

Thread 1:
0   libsystem_pthread.dylib          0x00007fff71deab68 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib          0x00007fff71deab68 start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib          0x00007fff71deab68 start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib          0x00007fff71deab68 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00007ffee49800e0  rcx: 0x00007ffee497ff80  rdx: 0x0000000000000000
  rdi: 0x00007ff159917120  rsi: 0x00007ffee49800e0  rbp: 0x00007ffee4980280  rsp: 0x00007ffee497fd60
   r8: 0x00000000000c351b   r9: 0xffffffff00000000  r10: 0x00007ff159916f80  r11: 0x0000000000000000
  r12: 0x00007ff159916f20  r13: 0x00007ff15990f740  r14: 0x00007ff159916fc0  r15: 0x00007ff1599170f0
  rip: 0x000000011105b4a7  rfl: 0x0000000000010202  cr2: 0x0000000000000000
 
Logical CPU:     2
Error Code:      0x00000004 (no mapping for user data read)
Trap Number:     14

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 82035
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=725.6M resident=0K(0%) swapped_out_or_unallocated=725.6M(100%)
Writable regions: Total=555.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=555.7M(100%)
 
                                VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Activity Tracing                   256K        1
Dispatch continuations            40.0M        1
Kernel Alloc Once                    8K        1
MALLOC                            88.2M       24
MALLOC guard page                   24K        5
MALLOC_MEDIUM (reserved)         360.0M        3         reserved VM address space (unallocated)
STACK GUARD                         20K        5
Stack                             66.0M        5
VM_ALLOCATE                         56K        3
__DATA                            34.8M      336
__DATA_CONST                        41K        3
__FONT_DATA                          4K        1
__LINKEDIT                       404.8M        4
__OBJC_RO                         32.3M        1
__OBJC_RW                         1908K        2
__TEXT                           320.8M      333
__UNICODE                          564K        1
mapped file                       37.1M        8
shared memory                      640K       15
===========                     =======  =======
TOTAL                              1.4G      752
TOTAL, minus reserved VM space     1.0G      752

[DarkStar]

To make the post easier to read, I have embedded the crash report in "code" tags.

You can Reply to any email from Support, including the auto-acknowledgement, at any time, and ask for a progress report / further guidance. Please include the crash report in yuor reply, if you have not already done so.

If you wish to escalate the Ticket and feel that it is reasonable to do so, please review the forum Guidelines.

[homsar]

I've been experiencing the same issue.

As soon as I launch Amplitube 5 as an insert, Cubase 11 crashes.
I also get an error saying the AmpliTube 5 plugin has been added to the Blocklist and that 32 bit plugins are not supported.

Amplitube 5 launches fine on its own as a standalone.
I'm using a MacBook Air (Retina 13" 2019) and OSX 11.2.3

I've tried Amplitube 5 on 2 other computers (Win 10 Dell Precision and a Mac mini mid 2010 running High Sierra) and it works fine with no crashes.

I've tried clean installs of both Cubase and Amplitube and It still crashes on my MacBook Air.

I have a ticket open with IK but so far no headway has been made regarding the issue.

Hopefully they'll have an answer soon.

[homsar]

UPDATE: Although not ideal, I found a workaround for this.
I created a new user on my Mac and the issue no longer persists when using that profile.
This doesn't address the underlying problem with the main profile I use, but at least it does not appear to be an issue with my hardware.

Hope this helps.

[garfy]

Hello homsar and welcome to the forum.

I created a new user on my Mac and the issue no longer persists when using that profile.

This is a well-worn technique for fault finding on macOS. The fact that it works as expected in a new profile generally suggests you have something corrupt on your main profile, probably in a Preference file, rather than it being an issue specific to Cubase or AT5.

[DarkStar]

@ garfy,

I have never used a Mac, but is there any way to find out what in the profile is causing the problem?

[garfy]

@DarkStar

is there any way to find out what in the profile is causing the problem?

Not that I know of. It's a very blunt tool I'm afraid, but a good one as a first step to hunt down possible problems. Like I said before, it could be a preference file that has become corrupted but even then there could be more than one causing the problem, so even deleting one and letting the software rebuild on next open might not solve anything. Sometimes it's just quicker to start a new profile and move on with life

[richardsun]

@DarkStar

is there any way to find out what in the profile is causing the problem?

it could be a preference file that has become corrupted but even then there could be more than one causing the problem, so even deleting one and letting the software rebuild on next open might not solve anything

The guidance from Cubase tech support was to delete profiles and let the software rebuild, and indeed, it solved nothing. Like @homsar, I was able to run AT5 in Cubase 11 on a different machine. I have not tried creating a new profile. [mod redacted - unnecessary and please review rules link and forum guidelines at viewtopic.php?f=10&t=19505 ]

[martucio]

I have the same problem -- using Cubase 11 in Windows 10.

AmpliTube 4 loads and is shown in the Media Bay FX list (under Others), but AmpliTube 5 is missing from there, but shows up in the "Distortion" list. However, trying to use it causes Cubase to freeze.

I also had the "Blocklist" problem with AmpliTube 5 at startup.

Can someone help?

[Peter_IK]

I have the same problem -- using Cubase 11 in Windows 10.

AmpliTube 4 loads and is shown in the Media Bay FX list (under Others), but AmpliTube 5 is missing from there, but shows up in the "Distortion" list. However, trying to use it causes Cubase to freeze.

I also had the "Blocklist" problem with AmpliTube 5 at startup.

Can someone help?

Please work with IK Support as they will be able to look directly at your issue and work with you to resolve it: http://www.ikmultimedia.com/contact-support

[adrian.vidrascu]

Amplitube 5 VST3 is not working in my Cubase Elements 12 neither, under Windows 11. Is placed in the same folder with the other VST plugins.

[DarkStar]

As this is not a company Support forum ...

Please work with IK Support as they will be able to look directly at your issue and work with you to resolve it: http://www.ikmultimedia.com/contact-support