Axe IO AmpliTube 4 Deluxe Cannot Find Please Help

[j7m1gmgmail]

HI Folks, I have read the posts here of folks with same problems but couldnt find the resolution.

New axe io received and registered yesterday.
Downloaded IK Product Manager
Downloaded available downloads including AmpliTube 5 SE (most options locked)
AmpliTube 4 Deluxe shows as registered as a free product but no install option?

Thanks a mill.

[Peter_IK]

If you want to install AmpliTube 4 Deluxe you need to install AmpliTube 4 in the IK Product Manager and once authorized the gear from the version(s) listed will be available in AmpliTube 4.

However, you get AmpliTube 5 SE. It would be better to install and authorize that. You will have access to all the gear from AmpliTube 4 Deluxe but inside AmpliTube 5 which has massive improvements and will hands-down sound better.

[j7m1gmgmail]

Thanks a mill for the reply, I have installed AT5 but most things seem locked it does not look like a version that has the Deluxe added to it, there is no option to install AT4 Deluxe in IK Product Manager there was only an option to install 5 and the detail shows 5 as authorised with 4 just registered. Below is a screen shot, and I guess key question is how would I prove that AT5 has the AT deluxe content in it? Really appreciate the help. Wont let me put screenshot in.


AmpliTube 5
9 authorizations left
Installed Version 5.5.0
ProductsRelease NotesManualsPresets
Installed
Authorized
Unauthorize
AmpliTube 4 Deluxe
Registered On 2022-09-30
AmpliTube 5 CS
Registered On 2022-09-30
AmpliTube 5 SE
Registered On 2022-09-30

[Peter_IK]

Sorry to hear you are still having problems. I'm not sure from the information hee but IK Support would be able to take a closer look and get you up and running. Thanks!

[eddybeef]

Is the gear from AT4 Deluxe now available in AT 5SE as it says registered underneath but I"m not familiar enough with it yeat to know if there have been any changes to the amount of gear I own.
Thanks