I own SampleTank 4 Max, but it is showing "expired downloads

[eric.linder]

Can someone explain this to me? When I click more info i'm taken to a page saying I need to pay 9.99, but I own Sample Tank 4, so I'm not sure I understand? Thank you!

[eric.linder]

Additional information:

In the IK Multimedia app, it is showing "Update" next to "Sample Tank 4 Max" AND the "Expired" dialogue ... this is what I don't understand.

[DarkStar]

WHen you REgister any IK Multimedia productr that uses (or is) a Sound Library, then you have an initial period of 180 days to download and install the library.

IK Multimedia recommends that, once downloaded / installed, you make a back-up copy of the downloaded files so you do not need to download them again.

IF you need to download them again AFTER the 180 days, then you would need to pay a single Downloads Reactivation fee ($10?) to download them again.

If you consider that the "Expired" dialogue is incorrect, then please contact Sales / Order Support who can look at your User Account and see what's going on.

Moderators and Administrators here have no access to your Account.

[eric.linder]

Gotcha; thanks for the reply!

MY question is more about the "update" that appears next to "SampleTank 4 Max" in my "Sounds: section .. If it shows the update, doesnt it mean I don't have the latest update? But I can't click on it because of the "sounds expired" issue ... I *DO* have everything downloaded from what I purchased it. My question is more about the "update"

[DarkStar]

Oops, I missed that.

Sorry, don't know.

[eric.linder]

Gotcha, Thanks!