Why do presets upload in testing mode?

[CJtones]

Why are my presets uploading into testing mode?
I do not know what testing mode is. I have it toggled off on my account in the browser.

[DarkStar]

I would guess that that it because they use some gear models that you have not (yet) licensed or Tried.

[CJtones]

I thought that too but I don't have anything in the presets that aren't licensed.

[DarkStar]

As this is primarily a user to user forum, not official Technical Support, other users may chip in with the answer. But please remember that the same symptoms do not necessarily mean the same problem.

Meanwhile, the best thing to do is Search the FAQs first, via here. If they do not resolve the issue, there is a red button link to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

[CJtones]

I contacted support and the problem was escalated to the IT team and they found a solution.

[DarkStar]

Good oh

To help other users, can you let us know what the solution was?

[CJtones]

Contacting support was all I could do myself for this particular case. If somebody else has this issue try reauthorizing amplitube, signing out of tonenet and deleting tonenet browser cookies to see if you have any luck. Also be sure to toggle off testing mode beforehand. I tried the above methods more than once before contacting the support team without any luck. Support escalated the issue to the IT team and they resolved the problem.