"VIR requires a paid version of Amplitube 5"

[W1tchseason]

Hi - I'm getting "VIR requires a paid version of Amplitube 5" when I try to use certain presets, and a "This feature is only available in Amplitube 5" message when I click the VIR tech button - even though I *have* a paid version of Amplitube 5 Max, and just updated to the latest version.
I've reauthorised but no luck - and therefore still get random static bursts.
Any ideas?
Thanks

[Peter_IK]

I had someone check - your account only has the previous AmpliTube MAX (v4 or below) present. AmpliTube 5 CS is there, but you would need to upgrade to AmpliTube 5 SE or AmpliTube 5 to get the VIR™ technology. Or you could upgrade to AmpliTube 5 MAX to get the collections that have been added since your version of AmpliTube MAX was released and all the new features including VIR™.

The features and gear included are available on the AmpliTube 5 web page, including comparison charts and gear lists.

[W1tchseason]

Ah - OK, I understand now, I had v4 Max and did the free upgrade to v5 - but this only upgrades me to v5SE. I still have all the features and gear I had with 4 Max but not e.g. VIR.
That being the case, if a preset includes VIR can I disable it for that preset? Or am I stuck with the static?
Thanks

[DarkStar]

^^^^
From what Peter has posted, AT5 SE includes VIR.

And, earlier you posted that you had AT5 MAX. Is that correct or a typo?

In either case, in the IKPM, click the [Products] tab for AT5 to see exactly which products in the AT5 family are Registered to your Account. You should see AT5 SE or AT5 MAX there. IF so then Unauthorize AT5 re-authorize it. Then run the Custom Shop program and do a "Restore my purchases". You may need to reboot your system too.

That should make the VIR and other features available.