X-Drive Pedal Question

[rshadel211]

When I buy the hardware version of the X-Drive pedal from the online store do I get access to the software version immediately or do I have to wait for the hardware pedal to arrive in the mail.

In other words, is the software license that comes with the hardware pedal available the moment I place my order, or is it some license password inside the box with the hardware pedal?

[Peter_IK]

When I buy the hardware version of the X-Drive pedal from the online store do I get access to the software version immediately or do I have to wait for the hardware pedal to arrive in the mail.

In other words, is the software license that comes with the hardware pedal available the moment I place my order, or is it some license password inside the box with the hardware pedal?

You get the software version once you receive and register your hardware version.

[rshadel211]

Thanks for the reply! I ordered an X-Drive pedal after trying out the demo.

[rshadel211]

The hardware X-Drive pedal arrived today and it appears to be DOA. When I plug it in the screen flashes for a moment then goes dark. No buttons or dials do anything.

Is it dead or does it just need a firmware upgrade? I am unable to hook it up to my computer because the cable supplied is regular USB and my Mac only has USB-C. I have an adapter coming tomorrow.

Should I hook it up to Librarian or just send it back?

[Peter_IK]

The hardware X-Drive pedal arrived today and it appears to be DOA. When I plug it in the screen flashes for a moment then goes dark. No buttons or dials do anything.

Is it dead or does it just need a firmware upgrade? I am unable to hook it up to my computer because the cable supplied is regular USB and my Mac only has USB-C. I have an adapter coming tomorrow.

Should I hook it up to Librarian or just send it back?

Sorry to hear that. I would recommend contacting support and they will likely know exactly what to do (and they can process an exchange if necessary if you bought it from IK).

[rshadel211]

Well, IK delivered fantastic customer service!

I opened a ticket and they sent me out a replacement pedal and return shipping label for the bad unit, the same day I opened the ticket! I received the new pedal today, and it works great!

The only question I still have is regarding the “Librarian” function that allows me to transfer presets between the software and hardware versions. I am using AmpliTube 5 max that I had purchased previously. I never downloaded the free AmpliTube SE version that came with the pedal purchase.

So where do I find the Librarian?