104: Access Error

[Jordator3y]

I installed Amplitube Custom Shop and opened it in FL Studio. Whenever I try a different pedal or amp, with the "Try Now" function, I keep getting this error:

104: Access Error
It looks like something went wrong with your connection. Please close/ re-open the IK Product Manager and try again. If this issue persists please contact support.

The thing is, I got the X-Space pedal for 72 hours and within 30 minutes it is now locked again and when I "try now" I get that annoying error again.

My internet is pretty stable at the moment: 50mbps download and 7-10 up.

Is this an issue with my internet, or ikmultimedia?

edit: I have noticed that the actual ikmultimedia website is very slow to load for me. So I think the issue is due to me living in Australia, too far from the server.

[moorten]

I am having this issue as well after updating to AmpliTube 5.2.

[Peter_IK]

I am not seeing this error so those who do should open a support ticket to get one on one assistance. Thank you.

[rmcj1962]

Same issue with trial /custom shop and not only is the web site close to completely unresponsive (it lost a purchase I was in the middle of but it still showed up on my credit card) I'm not even sure the ticket I submitted went through

[Jordator3y]

Okay guys, I seemed to have got it to work again.

What I did was this:

1) I closed Amplitube
2) I opened IK Multimedia Project Manager as Admin (Run as Administrator)
3) Opened Amplitube again and it worked!

Please try it and post here if this fixed your issue :)

Edit again: Within a few minutes it FAILED and went back to 104 error!
-.-

It's an issue with the Product Manager. I haver contacted support, will post the solution/ reason here.

[stripysocks]

I'm getting the same error also. It's reassuring to know I'm not alone. Have also raised a ticket with support.

I also get an error when I launch Amplitube stating, "If you want to use any gear in trial mode please start the IK Multimedia Product Manager and restart AmpliTube 5" but I already have both Custom Shop and the Product Manager open.

Interestingly I also live in Australia so I wonder if the connection times out too quickly.

[BlotterChicken9]

submitted as well. for the price this is disheartening.

[Marty2112]

The error seems to be related (at least in my case) to Microsoft OneDrive backing up the ZIP files while they are being downloaded by the IK Product Manager.... once the IK Product Manager tries to install the downloaded file it seems temporarily locked (or at least longer than the timeout permits) and the download error occurs (after a Javascript error notification). The fix for me was to pause Microsoft OneDrive while installing any IK software then restart after complete... or, set the IK Product Manager download directory to a location that is not automatically backed up by OneDrive.

[DarkStar]

^^^
That last is a good idea. Somehow (after a Windows update?) Windows had put my Downloads folder - so my OneDrive allocation quickly filled up You can go into OneDrive Settings / Account / Choose folders to remove / select the folders to be used.

Don't you love it when the OS tries to help?

[mariochaconc]

Having the same issue installing the products. I download the products in the product manager and stays at 100% and nothing happens, when I click pause to the download I have the 104 error. I stop the download and I can see the product folder with the file .zip.part but is as if the product manager cant map it, even tho my folder location is the right one, I tried creating a folder with the name IK Multimedia and use it as the defaul download and didnt work, also tried creating a folder IK Multimedia/IK Product Manager and use it as default and didnt work either. I dont have OneDrive. I tried unstallind the Product Manager and reinstall it after every attemp of changing the defaul folder for downloads, nothing seems to work and I have a product to use. Any suggestions?

[JoaAlex123]

The best solution is to log out and log back in to ik product manager, and the matter is solved.

[spearet]

Syntronik 1 = Not work this recomendations . This product not installed for my Surface 8 Pro Win 11.
All all other products from IK Multimedia* installed normally. Syntronik 2 also installed normally.
The problem for me is only for installing Syntronik 1.