Hammond B3X seems to be causing Mainstage 3.5.x to crash

Hammond B-3X, Syntronik, Syntronik Deluxe, SampleTank, Miroslav Philharmonik 2, SampleTron 2, and all Powered by SampleTank instruments and sounds for Mac/PC

Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby Darug2290 » Sat Jul 17, 2021 7:09 am

I was running Mainstage 3.5.0 on an R7 Ryzentosh without any issues, and I had it running on a Macbook Air, though it was starting to struggle with the 5GB file. I decided I would buy a Macbook Pro M1, and thought this would last for years, however, every time I load my file (and the last few saves, it gives an error - MainStage 3(13583,0x10499bd40) malloc: *** error for object 0x130b94310: pointer being freed was not allocated
I posted it on the Mainstage Forumhttps://discussions.apple.com/thread/252935060, but no luck.
I downloaded 3.4.4 which worked, however it would say it couldn't find DeEsser 2, and it was taking longer than expected to load, and would sometimes hang.
I did a complete Erase, and reload of the system, and started with the basics. I downloaded the latest version from Apple MAc Store. When I enabled the Hammond Organ and 2 other synth plugins, the file would crash. I tried taking out the plugins, and eventually I have it running with an older version of my file, however it says the Hammond organ has failed validation (yet the plugin still seems to work.
Looks like I have lost 3 months worth of work on about 30+ songs. The Hammond version is 1.3.3 so all should be fine version wise.
******************************
Darug
******************************
User avatar
Darug2290
 
Posts: 23
Joined: Tue Feb 09, 2021 10:05 am
Location: NSW, Australia

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby DarkStar » Sat Jul 17, 2021 12:25 pm

You may not have lost your recent work.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

Meanwhile, the best thing to do is contact Support, via here. There is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

------------------------------
PS: it would be best to change your Account Name away from an email address, to minimise the chance of it being harvested by web bots and you receiving all sorts of 'special offers', bank account verification requests, Internet Disconnection notifications, Amazon Prime renewals, Ray-Ban sunglasses, tax refunds etc from all over the place for years and years. You can change it here.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8768
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby Darug2290 » Sun Aug 08, 2021 6:18 am

Hi, I did what you said. Only 1 response being that

Thanks for your patience while we got back to you.
Thank you for your patience.
We have contacted our team about your situation.
Please stand by.


I also tried changing my account name but it would't.
******************************
Darug
******************************
User avatar
Darug2290
 
Posts: 23
Joined: Tue Feb 09, 2021 10:05 am
Location: NSW, Australia

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby jesus.ibanez » Wed Dec 01, 2021 6:51 pm

Hello, i have the same issue with Mac OS 12.0.1, Mainstage 3.5.3 and Hammond B3X 1.3.3 build version 21C30, any clue to solve this issue?
Thanks in advanced
jesus.ibanez
 
Posts: 1
Joined: Wed Dec 01, 2021 6:29 pm

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby DarkStar » Wed Dec 01, 2021 11:32 pm

Although your problem may look the same, the cause is not necessarily identical. Please contact Technical Support, via the link above.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8768
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Moved by Mod from: Official Hammond B-3X Wish List

Postby Darug2290 » Mon Apr 25, 2022 9:07 am

I just wish this patch would still not crash my M1 MAcbook, when using Mainstage. I reformatted this brand new unit. Same issue.

I requested a refund - no response. I was going to take advantage of the Syntronik 2 offer, but don't want to waste more dollars

Is there a safe mode to boot Mainstage in, so it doesn't autoload everything and crash?
******************************
Darug
******************************
User avatar
Darug2290
 
Posts: 23
Joined: Tue Feb 09, 2021 10:05 am
Location: NSW, Australia

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby Darug2290 » Mon Apr 25, 2022 9:11 am

jesus.ibanez wrote:Hello, i have the same issue with Mac OS 12.0.1, Mainstage 3.5.3 and Hammond B3X 1.3.3 build version 21C30, any clue to solve this issue?
Thanks in advanced

Did you have any luck. I am hesitant to try it, or purchase anything else. I asked for a refund. no response.
I did download previous illegal versions, and it worked!
However, if I paid for legitimate software, I should be able to take advantage of the latest versions etc
******************************
Darug
******************************
User avatar
Darug2290
 
Posts: 23
Joined: Tue Feb 09, 2021 10:05 am
Location: NSW, Australia

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby Darug2290 » Mon Apr 25, 2022 9:38 am

Seems to work okay by itself.

When loading Mainstage I get
PUBLISHED PARAMETER INFO:

# # # 153 Global Scope Parameters:
ERROR: Parameter values are different since last set - probable cause: a Meta Param Flag is NOT set on a parameter that will change values of other parameters.

* * FAIL
--------------------------------------------------
AU VALIDATION FAILED: CORRECT THE ERRORS ABOVE.
--------------------------------------------------

I am trying to contact IK support but I get messages saying invalid characters!!!!!
******************************
Darug
******************************
User avatar
Darug2290
 
Posts: 23
Joined: Tue Feb 09, 2021 10:05 am
Location: NSW, Australia

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby DarkStar » Mon Apr 25, 2022 10:23 am

Can you try it in any other DAW?

You can Reply to any email from Support related to this problem,with this new info.

Or if you use the Technical Support form, avoid using any non-alphanumeric character and most symbols. Months ago, I asked Support to improve that "invalid characters" error message so that we could remove them.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8768
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby Darug2290 » Wed Apr 27, 2022 9:52 am

Hi, I downloaded 1.3.4 and so far so good in Mainstage. :D :D :D
I just have to work out next how to assign the wah pedal to my expression pedal if possible
******************************
Darug
******************************
User avatar
Darug2290
 
Posts: 23
Joined: Tue Feb 09, 2021 10:05 am
Location: NSW, Australia

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby Featherlightstudio » Mon May 02, 2022 8:38 pm

In addition to MainStage, I can confirm that version 1.3.4 is crashing Cubase 12 consistently.
16" Intel Mackbook Pro
------------------------------------------------------------------------------------------

Code: Select all
Process:               Cubase 12 [1886]
Path:                  /Applications/Cubase 12.app/Contents/MacOS/Cubase 12
Identifier:            com.steinberg.cubase12
Version:               12.0.0.205 (12.0.0.205)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Cubase 12 [1886]
User ID:               501

Date/Time:             2022-04-28 19:01:44.982 -0700
OS Version:            macOS 11.6.5 (20G527)
Report Version:        12
Bridge OS Version:     6.4 (19P4242)
Anonymous UUID:        38075C24-4918-11A6-80FE-1482DB395E3A


Time Awake Since Boot: 21000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Trace/BPT trap: 5
Termination Reason:    Namespace SIGNAL, Code 0x5
Terminating Process:   exc handler [1886]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.ikmultimedia.hammondb3x      0x000000013d294e19 0x13d1a4000 + 986649
1   com.ikmultimedia.hammondb3x      0x000000013d2e48b8 0x13d1a4000 + 1312952
2   com.ikmultimedia.hammondb3x      0x000000013d4b27a2 0x13d1a4000 + 3205026
3   com.ikmultimedia.hammondb3x      0x000000013d4aec51 0x13d1a4000 + 3189841
4   com.ikmultimedia.hammondb3x      0x000000013d26416b 0x13d1a4000 + 786795
5   com.steinberg.cubase12           0x00000001056c90e7 0x1042dd000 + 20889831
6   com.steinberg.cubase12           0x00000001056e0e92 0x1042dd000 + 20987538
7   com.steinberg.cubase12           0x00000001056ea21d 0x1042dd000 + 21025309
8   com.steinberg.cubase12           0x00000001056ecfab 0x1042dd000 + 21036971
9   com.steinberg.cubase12           0x000000010453e086 0x1042dd000 + 2494598
10  com.steinberg.cubase12           0x00000001045606ca 0x1042dd000 + 2635466
11  com.steinberg.cubase12           0x0000000104afb265 0x1042dd000 + 8512101
12  com.steinberg.cubase12           0x0000000105adf0b6 0x1042dd000 + 25174198
13  com.steinberg.cubase12           0x0000000104a1b9ac 0x1042dd000 + 7596460
14  com.steinberg.cubase12           0x0000000104a1b4b4 0x1042dd000 + 7595188
15  com.steinberg.cubase12           0x0000000104d83bc5 0x1042dd000 + 11168709
16  com.steinberg.cubase12           0x0000000104af17ef 0x1042dd000 + 8472559
17  com.steinberg.cubase12           0x0000000104a1eea8 0x1042dd000 + 7610024
18  com.steinberg.cubase12           0x0000000104d7c109 0x1042dd000 + 11137289
19  com.steinberg.cubase12           0x0000000104af07d6 0x1042dd000 + 8468438
20  com.steinberg.cubase12           0x0000000104a2b159 0x1042dd000 + 7659865
21  com.steinberg.cubase12           0x00000001049dcc6e 0x1042dd000 + 7339118
22  com.steinberg.cubase12           0x00000001049f6921 0x1042dd000 + 7444769
23  com.steinberg.cubase12           0x0000000104a4f3c6 0x1042dd000 + 7807942
24  com.steinberg.cubase12           0x00000001054923f0 0x1042dd000 + 18568176
25  com.steinberg.cubase12           0x0000000105493dbf 0x1042dd000 + 18574783
26  com.steinberg.cubase12           0x0000000105ea2c09 0x1042dd000 + 29121545
27  com.steinberg.cubase12           0x0000000107c99d48 0x1042dd000 + 60542280
28  com.apple.CoreFoundation         0x00007fff207d7b13 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
29  com.apple.CoreFoundation         0x00007fff208735a9 ___CFXRegistrationPost_block_invoke + 49
30  com.apple.CoreFoundation         0x00007fff20873524 _CFXRegistrationPost + 496
31  com.apple.CoreFoundation         0x00007fff207a8d8e _CFXNotificationPost + 736
32  com.apple.Foundation             0x00007fff2151abc8 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
33  com.apple.AppKit                 0x00007fff22ff2040 -[NSApplication _postDidFinishNotification] + 305
34  com.apple.AppKit                 0x00007fff22fda3b8 -[NSApplication finishLaunching] + 2542
35  com.steinberg.cubase12           0x0000000105ea8e01 0x1042dd000 + 29146625
36  com.apple.AppKit                 0x00007fff22fd9719 -[NSApplication run] + 250
37  com.steinberg.cubase12           0x0000000107c978f8 0x1042dd000 + 60532984
38  com.steinberg.cubase12           0x0000000107aaf025 0x1042dd000 + 58531877
39  com.steinberg.cubase12           0x0000000105ea3023 0x1042dd000 + 29122595
40  com.steinberg.cubase12           0x0000000105ea89bb 0x1042dd000 + 29145531
41  libdyld.dylib                    0x00007fff20705f3d start + 1

Thread 1:: WatchdogThread
0   libsystem_kernel.dylib           0x00007fff206b52fe semaphore_timedwait_trap + 10
1   com.steinberg.cubase12           0x000000010714bd32 0x1042dd000 + 48688434
2   com.steinberg.cubase12           0x0000000107745308 0x1042dd000 + 54952712
3   com.steinberg.cubase12           0x00000001078b53bf 0x1042dd000 + 56460223
4   libsystem_pthread.dylib          0x00007fff206ea8fc _pthread_start + 224
5   libsystem_pthread.dylib          0x00007fff206e6443 thread_start + 15

Thread 2:: CRASH THREAD
0   libsystem_kernel.dylib           0x00007fff206b52fe semaphore_timedwait_trap + 10
1   com.steinberg.cubase12           0x000000010714bd32 0x1042dd000 + 48688434
2   com.steinberg.cubase12           0x00000001054a2bd7 0x1042dd000 + 18635735
3   com.steinberg.cubase12           0x000000010714b963 0x1042dd000 + 48687459
4   libsystem_pthread.dylib          0x00007fff206ea8fc _pthread_start + 224
5   libsystem_pthread.dylib          0x00007fff206e6443 thread_start + 15
Featherlightstudio
 
Posts: 3
Joined: Mon Dec 24, 2018 9:09 pm

Re: Hammond B3X seems to be causing Mainstage 3.5.x to crash

Postby DarkStar » Tue May 03, 2022 10:32 am

Please report the crash details to Tech Support; that may help them track down the problem.

PS I embedded the report in "code" tags" to make the thread easier to read.e
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8768
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK


Return to Virtual Instruments: SampleTank, Hammond B-3X, More