Hammer To Fall Crakling and Popping [Resolved]

[650thunderbird]

I just bought the Brian May collection, today. I haven't been through all presets but Hammer to Fall, and other presets using 3 amps, are crackling and popping to the point of being unusable.
Has anyone else here experienced this issue and been able to rectify the problem?

Help appreciated

[650thunderbird]

Bump.

It's the same in A4.

[garfy]

Hi 650thunderbird

If you increase the buffer setting what happens? Does it behave as expected?

[650thunderbird]

Hi @garfy.

I increased buffer to 2048, still the same but with added lag.

[Peter_IK]

What audio interface are you using?

[650thunderbird]

@Peter_IK

Behringer UMC204HD

[garfy]

Are you using the manufacturer's driver for the interface? What platform are you on - Mac or Win?

[650thunderbird]

@garfy

Yes, using Behringer interface.
Windows 10 with 32G Ram.

[garfy]

Hmm, the only other thing I can think of then is if something else is trying to access the same resources. Probably time to open a ticket with Official Support.

As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.

[650thunderbird]

@garfy @Peter_IK

I decreased buffer size to 8 samples and it seems to be OK now

[garfy]

Random problems are always the worst. This does suggest that it was something else in the background hogging resources (defragging, system virus scan etc.)

I guess you'll just have to keep an eye on it.

[650thunderbird]

@garfy

Will do.

It still crackles and pops when I increase the buffer size. Shouldn't it be worse when I make the buffer smaller?

[garfy]

It still crackles and pops when I increase the buffer size. Shouldn't it be worse when I make the buffer smaller?

Yeah, that's quite weird. It should be worse the lower the buffer size as you are putting more stress on the processor. Does it make a difference if you're using AT5 inside a DAW compared to standalone?

[650thunderbird]

It still crackles and pops when I increase the buffer size. Shouldn't it be worse when I make the buffer smaller?

Yeah, that's quite weird. It should be worse the lower the buffer size as you are putting more stress on the processor. Does it make a difference if you're using AT5 inside a DAW compared to standalone?

It's the same in Reaper, increase buffer size = bad, decrease to 8 = great.

I guess it's fine then

Thanks for your help @garfy @Peter_IK

If anything changes, I'll be back.

[garfy]

It's the same in Reaper, increase buffer size = bad, decrease to 8 = great.

Well, this sort of indicates that it's not specifically an AT5 thing as Reaper is now in charge of the interface drivers. Still quite strange - maybe Behringer have found a way to manipulate the space/time continuum.