I have not heard of the IKPM freezing before. Is the Downloads destination (set in the Settings window) pointing to a valid folder? What is that folder? (UsIng folders on OneDrive or similar can cause problems.)
Are the folder / file permissions OK (i.e. can programs write into that folder)?
As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.
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Meanwhile, the best thing to do is
contact Support, via here. There is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.
And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.
by TeddyKey5150 » Mon May 17, 2021 2:16 am 
Thank you for letting us know what the problem was. That may well help other users.