Missing items after purchase of AT5SE

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Missing items after purchase of AT5SE

Postby generalmusikdirektor » Sun May 02, 2021 11:33 am

Hi,
I've got two issues:

(1) I purchased AT5SE (installed version 5.0.2). Installation, registration and activation was a no-brainer. However, I'm missing some items, that should come along with this version - e.g. CAB 1x4 Open Vintage, RACK Tube Compressor,... there are 28 items without the green checkmark in Custom Shop.
What's wrong here?

(2) I am missing a preset folder for AT5SE. There are folders for AT5, AT5CS and AT5MAX. But no folder for AT5SE.
Is this ok?

Br, Andi.
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Re: Missing items after purchase of AT5SE

Postby DarkStar » Sun May 02, 2021 2:18 pm

Try a "Restore my purchases" in the (new) Custom Shop
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Re: Missing items after purchase of AT5SE

Postby generalmusikdirektor » Mon May 03, 2021 5:47 pm

I've already tried this - my former purchased collection (Fender, SVX) have been restored successfully and without any issues. No changes concerning the missing SE items... :roll:
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Re: Missing items after purchase of AT5SE

Postby garfy » Tue May 04, 2021 9:46 am

Hi Andi

generalmusikdirektor wrote:I am missing a preset folder for AT5SE. There are folders for AT5, AT5CS and AT5MAX. But no folder for AT5SE.
Is this ok?


According to my installation there is no specific folder of presets for the SE version.
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macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
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