iRig HD2 not working with iPhone XS Max.

[johnegreene]

For medical reasons I haven’t been able to use my irig HD2 for quite some time. Today was the first day I am able to hold a guitar again and I plugged in my HD2 into my iPhone XS and nothing. No light, no nothing.
If I plug it into my windows10 PC it lights up and works. I’ve searched through the forum and haven’t found anything similar. I can’t seem to send a support request as the page sends me to the FAQ instead.
Help?

[johnegreene]

more weirdness, decided to try it again today. Plugged in the iRig HD2 and I saw a flicker of the phone's screen. So I figured it detected I plugged it in. I opened the media player on my iPhone and iRig HD2 shows as the audio device! Fire up amplitube and now it works.

update: spoke too soon. Lasted about 10 seconds and then the light went out and Amplitube defaulted back to internal microphone.

[johnegreene]

Apparently it is the internal USB connector in the lighting to microusb cable. If I apply slight sideways pressure on the cable connector toward the headphone jack of the iRig, it starts working. But as soon as I let go, it stops. [edit - unnecessary]

[Peter_IK]

IK Support can be reached via ticket after you search the FAQ via http://www.ikmultimedia.com/contact-support Once you search the FAQ you'll see a link/button to open a ticket.

They will be the ones to assist you here, including checking warranty if the cable is faulty.

[johnegreene]

IK Support can be reached via ticket after you search the FAQ via http://www.ikmultimedia.com/contact-support Once you search the FAQ you'll see a link/button to open a ticket.

They will be the ones to assist you here, including checking warranty if the cable is faulty.

Ah, I was trying to do it on my phone but it must have been blocking the form or something. I can see it now that I am on my PC.

[Peter_IK]

IK Support can be reached via ticket after you search the FAQ via http://www.ikmultimedia.com/contact-support Once you search the FAQ you'll see a link/button to open a ticket.

They will be the ones to assist you here, including checking warranty if the cable is faulty.

Ah, I was trying to do it on my phone but it must have been blocking the form or something. I can see it now that I am on my PC.

Thanks for that info, I'll have someone look into that.