I bought AmpliTube 5 Max and all of the factory presets are

[Pinnergy75]

I know this has been answered over and over again but this is different. I had the free version of Amplitube 5 and was amazed by the quality of the factory presets. I went ahead and bought Amplitube 5 Max and downloaded the Artists Presets and thats all I see when I search presets, Just the ones I downloaded.

I know there were so many presets that I was like amazed. I have tried to use the filters in the UI I have searched my install Paths and users and all I see are the Artist Presets.

[garfy]

Hello Pinnergy75 and welcome to the forum.

Have you tried de-authorising and re-authorising?
Have you tried uninstalling and reinstalling?
Have you gone to the Custom Shop app and clicked <Username>Restore My Purchases?

Is all the gear available to you from AT5MAX, just not the presets?

If the answer to all of these is yes then, as this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.

[Pinnergy75]

I went through all 3 steps and I have all the presets back.

Thank you so much.

[garfy]

Great stuff, glad it's all sorted.

Any ideas which of the steps did the trick in the end?