Stomp io configuration issues

[jeremymaughan]

Hi,

I am tearing my hair out and I hope somebody can help me.

Hardware
I have a stomp io, PC, Scarlett 2i2, rokit 7 monitors, Erin 3.5 monitors and esi moco monitor controller.

Software
I have ableton live 11 standard, AmpliTube 5 & 4, and have put it into my daw (vst3)

I have the stomp plugged into the mains power supply, usb from the stomp to the pc, output right going to the front of the Scarlett, Scarlett to my pc, A and B stereo cables to the moco, two stereo cables to the monitors A and two stereo cables to monitors B.

I get no sound out of anything yet when I plug my iPad in which runs AmpliTube 4 se it works ok.

I also can’t work out how to configure to use it in my daw.

Please help.

[jeremymaughan]

Is there anybody out there???

[Peter_IK]

Sorry to hear you are having a problem. Since this is mainly a user-to-user forum and other users have not chimed in with suggestions and I'm not sure what would cause this, the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

[jeremymaughan]

I have already been sent a ticket but I have had no reply

[jeremymaughan]

Ticket no 7048400

[Peter_IK]

Please note that while they try to reply to your ticket within two business days, if there is higher support volume it may take a little longer. I will relay your ticket information to our Support Manager.