Hello jeffy777
jeffy777 wrote:1.) When I go to Legacy > Collections > Jimi Hendrix...all my gear is loaded, but ALL of the amp dials are set to noon (except reverb). This is a a major bummer as they sound nothing like they do in AT4.
Definitely a bummer and definitely not expected behaviour.
jeffy777 wrote:2.) When I go to Amplitube Collections > Amplitube Jimi Hendrix...it says I don't own most of the amps. Are these presets not linked to the Anniversary Collection? If not, seems a bit unfair as I paid $99 for the Collection and don't even get all the Hendrix presets/gear...
Again, not expected behaviour. Any gear you previously own should open in an identical fashion (differences between AT4 and AT5 taken in consideration).
Some of these types of issues have been solved with a de-authorise/authorise using the IKPM, or a complete uninstall/install. You can also try opening the Custom Shop app, clicking on your username and selecting Restore My Purchases.
If that doesn't solve the issues, the best thing to do is check the FAQs, via
https://www.ikmultimedia.com/contact-su ... ck=QUICKSWIf these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.
And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.
