Sorry I don't think the message is sinking in so I'm closing this thread.
Please review the forum rules that specify this is not a technical support forum nor a medium for direct nor official technical support. Also, if you are posting with an existing ticket and it has taken a while to receive a response (at very least longer than a few business days, and AmpliTube 5 came out yesterday so nobody should be in that boat yet) you can find out what information to post or PM etc in this guidelines post:
viewtopic.php?f=10&t=19505IK Support will be able to help you all. Please open and/or continue to work within the ticket with IK Support and your issues will get addressed and resolved.
Thank you.