"Serial number already registered by another user...."

[MelodicJimmy]

I just downloaded Sample Tank Free to try it out and, when I went to register the serial number, a message saying, "serial number already registered by another user" popped up. What does this mean? I've never bought anything from IK before....

[DarkStar]

SampleTank Free is automatically provided to everyone with an IK Multimedia account. As I understand it, it is already registered to your account, Have a look in your User Area / My products section to check.

Get / install the latest version of the Authorisation Manager from the IK Multimedia web site and run that, using the Serial Number from the My Products page.

If that doers not sort it out, please raise a Support Ticket for some one to one help.
http://www.ikmultimedia.com/contact-support/mi/

[jrevs28]

I purchased the Sunset Sound reverb plugin through Sweetwater and used it on my old computer with zero problems. After upgrading to a new computer and logging into my IK Multimedia account, I do not see my license and whenever I attempt to use the serial number that Sweetwater provided I get the "serial number already registered by another user"

[DarkStar]

Please contact Sales/Account Support, via here. You will be able to search the FAQs first, but if they do not resolve your issue, there is a link at the top to a Support form.

Sales/Accout Support can look at your Account and see what's going on. Response time normally is within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

Administrators and Moderators here cannot access your Account.

[jrevs28]

thank you for this information!