Hello and welcome to the forum.
I am sorry to hear about the problems you are running into.
As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is
check the FAQs, via here. If they do not resolve the issue, there is a link at the top to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.
[#] But please remember that the same symptoms do not necessarily mean the same problem.
And, to help others who run into a similar problem, please let us know what you did to resolve the problem, but without directly quoting any correspondence from Support.
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PS: it would be best to change your Account Name away from an email address, to minimise the chance of it being harvested by web bots and you receiving all sorts of 'special offers', bank account verification requests, Amazon Prime renewals, Ray-ban sunglasses, tax refunds etc from all over the place for years and years. You can change it
here:.
by wheresmymind » Thu Oct 15, 2020 5:03 am 
I thought that all USB3 devices were USB2-compatible.