Axe I/O Serial Number

[Sanyboo]

I bought an AXE I/O like three weeks ago, and we registered it on my friends computer and were able to use it. However when I went to install the drivers and use it on my personal computer, it wasn't registered, and someone in my house threw away the paper with the serial number on it. I tried sending an help request but I haven't heard anything yet. Anyone know what to do?

[Peter_IK]

It should still be registered in the IK account you registered it with. Did you register it using your friend's account too? You'll need to use that IK account or get the registration moved to yours if this is the case. IK Support can help you with this issue via http://www.ikmultimedia.com/contact-support for direct and official technical support. Thank you.

[Sanyboo]

I registered it to my account, of which I made on his computer. It doesn't show up anywhere on my account, and to verify it, we even checked his computer, of which it still has the control panel and such installed. Yet whenever I go to my personal computer, only the software shows up. I've no idea what's happening and I've sent a message via the support page, but have heard nothing back as of yet

[Peter_IK]

I registered it to my account, of which I made on his computer. It doesn't show up anywhere on my account, and to verify it, we even checked his computer, of which it still has the control panel and such installed. Yet whenever I go to my personal computer, only the software shows up. I've no idea what's happening and I've sent a message via the support page, but have heard nothing back as of yet

If you registered it to your account it would show up in your IK User Area under "My Products" and also in the IK Product Manager.

[Sanyboo]

I checked and it's not there. I know for a fact we registered it because we were able to use it with Audacity on his computer. I dunno if I should just redeem the warranty or bug the company until I get whatever I need to use what I paid for but im gonna use this AI.

[Peter_IK]

I checked and it's not there. I know for a fact we registered it because we were able to use it with Audacity on his computer. I dunno if I should just redeem the warranty or bug the company until I get whatever I need to use what I paid for but im gonna use this AI.

You can use AXE I/O without registering, it is a standard audio interface. However, to get updates/drivers/etc you would need to register and it seems you will need to work with IK Support for direct and official technical support. They can be reached at http://www.ikmultimedia.com/contact-support and they will happily assist you and get you up and running properly.

[Sanyboo]

I've already sent one of those on Sunday and I've yet to hear anything. I'm sure IK is very busy which is why I've tried to be patient with it.