[RESOLVED] Custom Shop I'm out of authorisations...

[bambony]

Hi

[RESOLVED] Brilliantly speedy response by support to sort out the problems - thanks IKM and Peter

I have many authorisations of Fender I and II, AMpeg SVT and Hendrix collections remaining but they are greyed out in Amplitube. I have authorised them individually using the authorisation manager. I have 4 authorisations left of Amplitube.

I'm now headscratching. Can anyone advise?

Many thanks
Tony

[Peter_IK]

If you don't have access to gear you have purchased, please open the Custom Shop application (in your Start Menu on Windows, in your Applications folder on macOS) and then log in and go to AmpliTube then Gear --> Restore My Gear.

That should do it but if not, please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support and they will be able to assist you directly.

Thank you.

[bambony]

Hi Peter

Thanks for your reply. It's at the point of restoring my gear that I get the following screen disallowing me from logging in to custom shop. it says: "Max authorizations limit reached".

I have opened a ticket but wondering if the collective wisdom here might get a result quicker.

Thanks
Tony

[bambony]

[RESOLVED]

Brilliantly speedy response by support to sort out the problems - thanks IKM and Peter

Tony

[garfy]

Good news bambony. Glad that IK Support sorted everything out for you.


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