IRig Blue Board Not Connecting to Mac Pro Bluetooth [SOLVED]

[magsterone]

Support Ticket Opened [#6730369]

This was my ticket number. There has been no solution as of yet. I have the same symptoms. I can use my iPad but not my MacBook Pro and I can use it as a midi on MacBook but can't control Amplitube.

[drohde]

same here no solution since month
very bad

[wkhatch]

Since no other users have chimed in with suggestions, the best way to get your issue resolved is to open a ticket with IK Support for direct and official tech support (if you have not already done so). They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

I'm not sure what the actual purpose of the page at this link is, but it's clearly not meant to provide a means of creating a ticket, or otherwise directly reaching "Support", [Mod Edit: redacted]...

[DarkStar]

^^^^
Click [Hardware Support], search the FAQs.

FAQs are quicker than contacting Support, and can reduce Support's workload.

But if you do not find the answer in the FAQs, there is a link on the FAQs page to raise a Support Ticket

If you could not find an answer to your problem in our FAQ pages please submit a Tech Support Form.

[drohde]

All of us done this if you read the thread,
the Problem is that support has no solution for all of us, since month, maybe since more than a year, thats frustrating, even more frustrating that it works with other programs
but not with as example AmpliTube, thats a mess

[DarkStar]

I understand that the problem is annoying and needs to be sorted out. If the steps offered by Ryan above did not work for you, please reply back to Support saying that and asking for further assistance.

As for my last reply: it was for wkhatch whom I believe has not yet contacted Support. He was asking about the "Contact Support" link given and I outlined the steps to take.

[magsterone]

I have had a back and forth conversation with support but we were unable to solve the problem.

[Peter_IK]

I have had a back and forth conversation with support but we were unable to solve the problem.

They will continue to work with you, please reply back that the latest suggestions did not help as advised above by DarkStar and the team will continue to work with you.

Also it seems a review of the forum rules and general online civility might be worth a review, or else this thread will end up locked. Thank you.

Edit - again, seems the point is missed. Review the rules, follow them, keep it civil, all will be fine. Also, the thread at viewtopic.php?f=10&t=19505 explains what to do when you have an active support ticket already as this is not a technical support forum (which is the first rule in the rules linked at the top of every page).

[magsterone]

I have let them know that. Haven’t heard back since late May or early June. Sweetwater worked with me also but no solution was found. Are you saying we can’t post on this forum?

[Peter_IK]

The rules and guidelines are posted and linked clearly. Any registered user can post within those. However, do not expect direct technical support here. It isn't a medium for IK tech support.

DarkStar's post explains clearly how to open a ticket and the linked rules and guidelines clearly state the rest.

Also, this is the first rule after the headline of "this is not a direct technical support forum" and we're veering into this territory:

The following guidelines list what is explicitly not allowed in the IK Multimedia forums:

• Discussion of forum moderation, including deleted or locked threads and/or comments. Moderator decisions are not a matter for forum discussion and are final.

Let's get back on topic. Any support information has been relayed as necessary and support will continue to work with you in those tickets. If other users chime in with suggestions, very cool, and hope that helps too.

[magsterone]

I have been posting here looking and hoping someone has come up with a solution. No flame spray or complaints, just hoping to find a possible answer from other members.

[Peter_IK]

Yes, this thread has required too much moderation (something per the rules that is not on topic for discussion in any thread). If users chime in, great. If not, IK Support will provide official and direct technical support to resolve your issue. So again, let's stay on topic. Hopefully this is the last time I'll have to type these things in this thread.

[jwagner27613]

I'm having the same issue. Has anyone come up with a resolution? Video? Instructions?

[DarkStar]

Someone-else may chime in, but, in the meantime, please contact Support, as advised above

[jwagner27613]

Thank you connected with support and will share any resolutions they provide