IRig HD2 doesn't work with macbook pro late 2011

[Andifly]

Hi, IRig HD2 doesn't work with macbook pro late 2011, mac os High Sierra 10.13.6
If i connect my irig, the blue light illuminates, but is not seen by the system. Neither garage band nor any other program sees the device. Other device are recognized regularly.
Do I need to do any updates or download firmware?

[DarkStar]

Hello Andifly and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in with a suggestion[#]. Meanwhile, the best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem.

[maspauza1]

I have the same exact problem.

[Peter_IK]

Hello Andifly and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in with a suggestion[#]. Meanwhile, the best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem.